Performance Project Specialist

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Performance Project Specialist in our Ground Handling Department. The primary responsibility of the position is to oversee the daily operations for the company in new locations or locations with general manager vacancies. This includes assisting in candidate selection, supporting station management with operational activities in accordance with established policies and procedures, and conducting station observations to monitor compliance. The successful candidate will have two years of supervisory experience in both ramp and customer service functions. This position will report to the Manager, Performance and Compliance.

Essential Duties:

• Oversee the daily operations for the company in new locations or locations with general manager vacancies

• Assist stations with candidate selection

• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

• Support station management with operational activities of the department in accordance with established policies and procedures

• Manage a staff with varied duties to provide support work in our station locations

• Administrative duties include daily/weekly/monthly reports

• Liaison between stations, Piedmont Airlines leadership, and American Airlines in policies and procedures

• Conduct station observations to monitor compliance with various regulations and audit controls, analyze system trends, and prepare reports

Job Qualifications and Competencies:

• Proven success as a team leader with ability to preplan manpower and equipment

• Ability to work independently, set and meet own deadlines

• Ability to work well with all levels of management and support staff

• Ability to defuse conflicts among team members

• Familiarity with Microsoft Office Suite

• Prior experience with internal controls processes for accountable items

• Familiarity with station scorecard data

• Experience with scheduling and bids

• Knowledge of company and regulatory agency audits

• Two (2) years supervisory experience in both ramp and customer service functions

Preferred Qualifications:

• Previous general manager experience

• Previous experience in hiring/staffing station personnel

• Extensive knowledge of QIK, Sabre, and Internal Controls Manual (ICM)

• Strong data analysis skills

• Familiarity with Tableau

• Bachelor’s Degree in Aviation, Business, or related field

Work Environment:

• Standard office environment, use of telephones, computers, and other office equipment

• Airport ramp environment, subject to varied weather conditions and elevated noise levels

• 95% Travel to include multiple overnight stays which could exceed one month

• Ability to work all shits, including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, lifting up to 70 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

$48,000.00/Annual Salary - 55,000.00/Annual Salary (Based on locale and experience)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable