Payroll Specialist II

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.


About the opportunity

The Payroll Specialist II is responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely. You will ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients. You will be responsible for quality control and auditing to ensure accuracy and low error or defect percentage.

This position works with cross-functional internal partners to resolve client payroll matters and employee inquiries. You will provide payroll support services to customers according to Dayforce contracts, legislative requirements and business needs.

The Payroll Specialist II manages client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.

What you’ll get to do

• Drive customer satisfaction by providing high quality of service
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Adhering to and reporting on SLA metrics
• Create, update standard operating procedures
• Meets quality control standards
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.
• Perform administrative functions as required
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries
• Communicate and collaborate with clients and internal team members
• Ensure all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely
• Provide Payroll services to clients according to Dayforce contract, legislative requirements and business needs
• Proactively manage quarter, and year-end payroll auditing and processing
• Resolve client’s issues and provide superior customer service to internal and external partners
• Canada specific: Performs monthly reconciliations of tax remittances
• Hours of work between 8am-8pm Eastern Standard Time (EST)

Skills and experience we value

• Must have a minimum of 2 years of payroll knowledge
• Good time management to meet the deliverables
• Understanding of SLAs and payroll deliverables
• Ability to communicate and collaborate with clients and internal team members
• Can work as part of a team and independently with little supervision
• Have an “I own it” attitude about deliverables and projects from start to finish
• A desire to continually learn and thrive in a fast-changing environment
• Experience in an outsource environment an asset
• Good analytical, organizational, and problem-solving skills
• Proficiency in Microsoft Word, Excel
• Be flexible in work schedule to support clients and team based on business needs
• Fluent in English both verbal & written
• Experience with Dayforce or similar cloud payroll technology an asset
• Basic understanding of payroll, benefits and taxation and some understanding of legislative requirements


What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges

Please note that the salary range mentioned in this job d