Payroll Operations Manager

Alternate Locations: Work from Home

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 76006

 

The Role at a Glance

We are excited to bring on a Payroll Operations Manager to support our Retirement Plan Services organization in a work from home environment. 

 

Background Details
As the Payroll Operations Manager, supporting the the Payroll Support and Ongoing Payroll teams, you will manage each team while overseeing the client support and processing of complex payroll transactions, ensuring that all information is complete and in good order. You will provide subject matter expertise and guidance to team members, both onshore and offshore, and review and resolve more complex escalated issues or concerns. You will build strong cross-functional relationships that lead to a positive customer experience. You will also drive process improvements to deliver quality results, increase customer satisfaction, standardize and simplify the experience across products and platforms, and enhance the Lincoln brand. If this sounds like a role for you, please read on!

What you'll be doing

• You will lead your teams in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives.
• You will establish and implement individual and team priorities, performance goals and objectives to ensure completion of responsibilities on the team. You will manage and evaluate performance and take appropriate action to meet and/or exceed performance standards.
• You will provide training and development opportunities for team members, including stretch assignments, and give open and honest feedback to aid in the development of talent.
• You will maintain collaborative relationships with key internal and external stakeholders.
• You will serve as a resource to team members and internal/external stakeholders on complex assignments/projects. You will review and resolve escalated issues and concerns.
• You will ensure that top talent is hired and retained while building organizational capability across your teams.
• You will identify and recommend process improvements that significantly reduce workloads and improve quality across the business. 

What we’re looking for

Must-have experience (required):

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 5+ Years of experience in Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
• Excellent organization skills with the ability to prioritize workload
• Strong communication, negotiation, relationship building, strategic, & interpersonal skills
• Demonstrates ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback
• Strong continuous improvement mindset with the ability to create efficiencies

 

Nice-to-have experience (preferred):  

• Retirement plan operations experience, ideally in Payroll
• Exposure and/or knowledge of payroll systems such as CORE or SmartDesk
• Experience managing/coaching onshore and offshore teams

Application Deadline

Applications for this position will be accepted through May 15, 2026, subject to earlier closure due to applicant volume.

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employ