Payment Operations Specialist

Job DetailsJob Location: Corporate Office - Rapid City, SD 57702Job Category: BankingWho We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose:  Provide multiple services to members and BHFCU staff in the areas ACH, drafts, check processing, mobile, person to person, cards, dishonored and insufficient funds, and collections.

Essential Duties/Responsibilities:

Assist members and staff personally or by telephone by answering their payment, payment processing, and card related questions or concerns for designated focus area.
Process financial transactions and other account information to members’ accounts or operational accounts.
Responsible for the daily balancing of processing in designated focus area.  Research and correct out of balance situations.  Notify members and/or appropriate staff when a transactional error has occurred. Responsible for balancing general ledger accounts in designated area and submitting adjustment request to the Federal Reserve Bank or other financial institutions to reconcile differences.
Determined by designated focus area:

Work closely with other departments to perform daily balancing of tellers, branches, ATM/ITM/ESS, accounts payable ACH files, dealer direct ACH files, and ACH origination files.  Basic understanding of teller transactions necessary to perform daily balancing of tellers, branches, and ATM/ITM/ESS.
Manage debit/credit/ATM card records on the core and processor systems. Ensure interface between the systems function effectively and appropriately.  Perform credit card loan maintenance to include interest calculations and payment adjustments.
Timely troubleshoot and resolve discovered issues with IT and/or processors. 
Create monthly reports for management, work assigned reports as necessary
Perform necessary functions to ensure instant issuance is operating effectively, including coordinating troubleshooting efforts between staff, IT, and vendor. 


Conduct transaction research for members and staff. Provide research and documentation for court issued subpoenas.
Complete and maintain assigned statistical reports that reflect accurate departmental information.
Maintain a working knowledge of the specific vendor software required to perform duties within your designated area. Maintain a basic understanding of previous processing software and core systems.  Knowledge of these systems may be required to conduct research.
Responsible for the development of guides utilized by staff. Educate staff on features within our software that will aid them in their day-to-day operations, balancing, and in researching transactions.
Responsible for managing the collection of outstanding debt from members or other financial institutions.

Other Duties/Responsibilities:

Analyze existing departmental systems and procedures.  Make changes necessary to improve efficiency and productivity. 
Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect payment and card products and services.
Perform other duties as may be assigned by the Payment Operations Manager.

Job Knowledge:

Working knowledge of the Credit Union's products and services.
Working knowledge of organization's policies/procedures and Credit Union's service philosophy.
Working knowledge of Credit Union's in-house computer system.         
Working knowledge of item processing hardware and software.
Working knowledge of collection agencies administrative portal.

Job Qualifications (Skills):

BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.

Vision:  A sighted person to effectively review documents.
Speech/Hearing:  Ability to communicate verbally and in writing with staff, members and vendors.
Manual Dexterity:  Ability to perform necessary computer-related input.
Physical Mo