Payment Operations Specialist - ACH Wire

Come join our GTE Financial team!

We are looking for a proactive, detailed-oriented, analytical individual to join as a Payment Operations Specialist.  This position will be responsible for the daily process of receiving and originating ACH and payroll deduction files according to NACHA rules, OFAC policy, and various federal/state regulations. The specialist will also accurately and timely process incoming and outgoing domestic/international wires as well as matters related to the in-clearing check file.  Supporting the Community Financial Centers and our members to perform/support transactions made via ATM/ITM, Deposit2Go, mail, lockbox, and Cenlar.

What does GTE look for in a Payment Operations Specialist?

Payments:

• Responsible for processing, sending, and approving the ACH files in established timeframes.
• Verify and save daily Federal Reserve ACH Wire settlements.
• Audit all postings to ensure the accuracy of accounts.
• Review, research, and process ACH exception items using sound judgment.
• Submit notifications of changes (NOCs), as needed.
• Process, review, and verify disputes, adjustments, death alerts, reclamations, trace requests, stop payments, and returned originations within the proper timeframe.
• Performs the end-to-end check processes, including but not limited to, balancing and reconciliation of the daily check-in-clearing file.
• Responsible for adhering to deadlines listed in regulation CC as related to check to process
• Respond to member, staff, and external financial institution requests/inquiries promptly; including but not limited to emails, phone calls, mail, and message center.
• Create and maintain recurring payment plans and one-time origination entries.
• Post approved transactions from internal suspense accounts to appropriate general ledger accounts.
• Knowledge of how to process and support transactions made thru other Payment channels.
• Provide account information to members and handle additional member requests relating to Debit and Credit cards as well as process staff maintenance requests on debit and credit cards.
• Participate in Regional Payments Association-sponsored training events.
• Attend and actively participate in the group, department, and one-on-one meetings.
• Ability to adapt to a wide range of assignments and multi-task in a fast-paced, rapidly changing environment
• Adapt accuracy and attention to detail.

Customer Support:

• Always provides prompt, courteous, and exceptional member service.
• Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.
• Capable of effectively prioritizing critical tasks.
• Skillful in expressing ideas clearly and concisely both orally and in writing.
• Ability to work well with all levels of management, staff, and members.
• Competent at working independently.

Operational:

• Work is complex and detailed and requires sound judgment skills.
• Proficient computer skills. Able to use Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfortable using social networking sites like Facebook and Twitter.
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
• Bilingual preferred (English/Spanish).

Required Qualifications: 

• High school diploma or equivalent.  Some college preferred
• Min 1 - 3 years' experience or combination of education and experience.

Position Details:

• Location:  Downtown Tampa – GTE Headquarters
• Department Hours:  Monday– Friday (9:00 am to 6:00 pm) // Saturday (9:00 am to 1:00 pm)

Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

The position, however, is defined as hybrid in nature, (in-office, or remote) and may be changed at any time by management with appropriate notice, if possible.

Required for Hybrid Work:

• A quiet workplace so you can focus on delivering excellent service to our members.
• Some positions will require performance standards to