Patient Welcome Coordinator

We are seeking a  Part-time Patient Welcome Coordinator 

Job purpose

The Patient Welcome Coordinator plays a key role in delivering an outstanding patient experience by creating a welcoming and friendly atmosphere for all patients, visitors, and guests entering the health center. This position involves providing assistance with navigation, answering general inquiries, facilitating the check-in process, and ensuring a high standard of customer service.

Duties and responsibilities

Reporting to the Front Desk Supervisor, the Patient Welcome Coordinator acts as a liaison between patients and staff to support a smooth workflow throughout the facility. Typical duties include but are not limited to:

• Warmly greet and acknowledge all patients, visitors, and guests upon arrival.
• Provide clear and accurate directions to various services locations.
• Update patient status in Epic (EHR) to notify Patient Access staff of arrivals.
• Ensure patients are informed of any forms or documentation required for check-in.
• Assist with guiding patients through the facility, including to elevators and different floors, as needed.
• Enforce safety protocols, such as mask-wearing and hand sanitization, as necessary.
• Monitor and maintain the cleanliness and safety of waiting areas.
• Stay informed of wait times and communicate them effectively to patients and visitors.
• Respond to basic inquiries regarding appointment schedules, clinic operating hours, and general facility details.
• Escalate unresolved issues, complaints, or complex questions to appropriate personnel.
• Coordinate with Patient Access staff regarding patient arrivals, special needs, or unique circumstances.
• Collaborate with Security, Facilities, and other departments to address facility concerns promptly. 

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of customer service experience; prior experience in a healthcare setting is highly preferred.
• Experience with an electronic health record system is highly desirable, Epic experience is a plus.
• Bilingual proficiency in English and Spanish is required.
• Proven Computer Literacy.

Skills & Competencies:

• Friendly, professional, and approachable demeanor with strong interpersonal skills.
• Excellent verbal communication skills, with the ability to convey information clearly and courteously.
• Strong organizational skills and attention to detail to ensure efficient patient flow.
• Effective problem-solving skills, with the ability to handle difficult situations calmly and professionally.
• Ability to handle sensitive information and maintain confidentiality at all times.
• Team-oriented mindset with the ability to collaborate across departments.

Physical Requirements:

• Ability to stand and walk for extended periods during the shift.
• Ability to assist patients with mobility needs, including pushing wheelchairs or light medical equipment.

What we offer:

• Major medical, dental and vision
• Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance)
• Paid Holidays
• Generous Paid Time Off (PTO)
• Tuition reimbursement
• And much more…

About Fair Haven Community Health Care 

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary c