Patient Services Manager

Description:

The Senior Manager of Patient Services will be responsible for all elements of Patient Solution Services for the organization, including eVoucher co-pay programs, PAP, PA, HUB operations, specialty pharmacy enhanced services, competitive landscape/monitoring, as well as overall program strategy, design, and strong monitoring with performance management for all pipeline and in-market brands. This position will have an impact to the organization across specialty, oncology and biosimilar products. In addition, this role will have a direct impact on the P&L of multi-million-dollar brand programs to support patients. Reporting, analytics, gross to net impact and financial accruals will be an integral part of the duties of this role. The role will work closely with leaders from the Market Access and Trade Operations as well as the broader commercial teams to develop and implement effective patient access solutions based on a deep and proactive understanding of patient needs and alignment with brand strategies. This role will lead and manage service providers to drive seamless delivery of products to patients. The Senior Manager of Patient Services will report to the Director, Patient Support Services and serve as an integral member of the Market Access leadership team responsible for shaping a patient-focused access strategy. This role will assist in delivering the optimal distribution network for patient access and effective services in support of product access.

Essential Functions:

• COLLABORATING: Work with broader commercial teams to build best in class patient affordability & service solutions including reimbursement hub, co-pay, and associated support programs to optimize patient initiation and retention. Consistently engage with Market Access leadership to ensure a deep understanding of the business and to identify specific needs and opportunities netting value to Amneal. Analyze and understand market access strategy, goals and financial impact as it relates to patient support programs and offerings. The position must have knowledge of programs and patient needs across all therapeutic areas and businesses. Monitor hub, copay and specialty pharmacy programs and contracting trends, collaborate with Trade, Marketing and Sales to recommend management strategies to drive patient compliance and adherence. Participate in strategy sessions with product marketing and business partners on new contracting initiatives; enhance reporting capability to track performance of new programs. Coordinating with the marketing team to develop system driven operational SOPs. Assist in development of marketing support pieces for patients, offices and HCP customers to support Amneal’s patient service offerings. Working cross functionality to drive system efficiencies across all patient access vendors (i.e. field reimbursement team, fulfillment and nursing support vendors). Provide education to be used for physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements.
• CONTRACTING: Develop draft Request for Quotes (RFQs), Request for Proposals (RFPs). Create, review, edit and assist in negotiating contract agreements. Assist in identification, development and implementation of new contract policies and processes. Understand inter-customer dynamics and the commercial implications for structuring contract negotiations. Monitor contract implementation and execution with our selected trade, site of care, and specialty pharmacy partners to ensure business objectives of the contract are met. Monitor the industry and regulatory changes that could influence contract terms and reporting requirements. Utilize knowledge of channel/customer economics to negotiate contract language to drive value for customer and Amneal. Ensures government pricing implications are identified and considered. Structure all contracts to be consistent with brand strategy and to maximize value creation for all stakeholders. Evaluate and recommend P&L and gross to net impacts of programs and services being provided by Amneal as a portion of the overall financial viability of brand efforts. Ensure that recommendations are specific to the therapeutic area and our business goals for specialty, generic in some cases as well as biosimilar products.
• REPORTING: Prepare required reports using statistically sound information, displaying content in easily understandable format; Escalate to the Director any unfavorable trends\Develop strategic and tactical distribution channel plan for solutions to patient access including uncovering channel needs, stakeholder / influence mapping, identifying / prioritizing business goals, defining and delivering value propositions in collaboration with Marketing, Market Access and Trade teams. Effectively summarize key points for senior leadership and other internal audiences; translate