Patient Services Coordinator III

Site: Massachusetts General Physicians Organization, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Under general supervision, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the physician (s), staff members and management to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Performs a wide range of administrative tasks utilizing well established skills and experience to support a medical office, including surgical scheduling, prior authorizations, medical office coding and billing as well as coordinating patient services such as appointments, testing, and referrals; Performs administrative coordination of a physician’s office to include secretarial support, data management and billing/financial support. Maintains advanced knowledge and proficiency in medical office operation, insurance regulations and billing practices.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

PATIENT CARE RESPONSIBILITIES
· Schedules patient office appointments; coordinating with others as appropriate. Provides information to physician as appropriate.
· Refers patients to appropriate hospital departments for registration, referral and financial services as needed.
· Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and other needs.
· Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information. Monitors and uses systems to execute tasks including Epic and Patient Gateway for patient clinical information/messages. May serve as super user for these systems and may train staff on their use.
· Arranges and/or provides information and visit support to patients and their families, such as distributing maps, information regarding procedures and interpreter services.
· Prepares for patient visits by placing appointment and surgery reminder calls, organizing patient files and printing forms and ensuring physician and office is prepared to provide for patient visit or surgery.
· Completes all aspects of patient checks-in in a courteous manner. This includes updating computer systems with correct and complete information, obtaining referral information and payments and preparing billing materials. Coordinates with clinical staff to ensure smooth patient flow.
· Completes procedures to check-out patients as they exit exam rooms, including scheduling appointments and testing · Provides and coordinates office support to meet physician needs. This includes operating room schedules, maintaining files, dictation support, correspondence with physicians, patients and other offices or agencies
· Provides and coordinates patient appointments to include processes related to cancelled appointments and reminder notices.
· Interacts in a courteous manner with physicians, nurses, and administrative staff within and outside of MGH to coordinate care of patients, obtain referrals, provide feedback, answer questions, etc.

ADMINISTRATIVE RESPONSIBILITIES
· Maintains physician’s office to include calendar management, travel, office reception, mail processing, correspondence and reports and related responsibilities of a secretarial nature. Ensures timely renewal and maintains files of physician’s medical license(s), DEA certificate, professional liability insurance, etc. Prepares and maintains files of hospital and managed care plan credentialing documents. Ensures office is operating efficiently by performing duties to monitor and address needs such as order supplies, maintain files and obtain literature.
· Organizes materials and information for processing of invoices and reimbursements, updating and communicating on-call schedules and for use in presentations made at national meetings. Establishes and maintains databases for practice and physician use.
· Arranges for outside visitors, medical students, etc. as requested by physician.
· Cross covers other staff members, e.g. breaks, lunches, vacations, during variations in work flow as needed.
· Participates in periodic staff meetings or other departmental m