Patient Services Coordinator III - Float

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Patient Services Coordinator III (PSC III) – Float Role

Are you looking for a dynamic opportunity to grow your career in healthcare administration while making a meaningful impact on patient care? Join our team as a PSC III Float, where you'll gain exposure to a variety of subspecialties across the Cancer Center and build a strong professional network.

This float position is ideal for someone who thrives in a fast-paced environment, enjoys learning new workflows, and values collaboration across multidisciplinary teams.

Key Responsibilities:
- Patient Scheduling: Coordinate initial, follow-up, and multi-disciplinary appointments involving multiple providers.

- Provider Support: Maintain and manage master clinical schedules for providers.

- Referral Coordination: Submit and track specialty appointment referrals.

- Intake Management: Collect intake information from patients and referring physician offices.

- Radiology Coordination: Schedule radiology tests and ensure timely access to imaging.

- Clinical Prep: Order and obtain scans, pathology reports/slides, x-rays, and lab results for clinical sessions.

- Chemotherapy Coordination: Collaborate with the Infusion Unit to schedule chemotherapy treatments.

- Patient Communication: Triage and manage a high volume of patient calls with professionalism and empathy.

- Privacy Compliance: Uphold confidentiality standards in accordance with HIPAA guidelines.

- Team Coverage: Provide cross-coverage for colleagues during absences, vacations, and workflow fluctuations.

Why You’ll Love This Role

- Exposure to Multiple Subspecialties: Learn from diverse teams and broaden your clinical knowledge.

- Networking Opportunities: Build relationships across departments and with leading providers.

- Professional Growth: Develop skills in scheduling, coordination, and patient communication.

- Supportive Environment: Work alongside a collaborative team committed to excellence in patient care.

 

Job Summary

Summary

Performs administrative functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Essential Functions

-Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record.

-Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

-Provides functional guidance to Office and Practice Assistants.

-In conjunction with Supervisor oversees daily activities of practice staff.

-May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
-Office experience 3-5 years required

Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take comple