Patient Service Representative

Responsible for performing multiple duties of the Intake office, including but not limited to answering the phone, monitoring the fax machine, responding to walk-ins, scheduling appointments, registering arrivals, notifying programs of admissions, receiving and preparing client information for assessment interviewers, securing and proper storage of client information.

Essential Functions (Duties and Responsibilities) – Assign a percentage to each essential function (equal to 100%):

• Performs front office and other clerical duties including, but not limited to: answers phones in a courteous and professional manner; greets all patients and confirms their appointment time; directs patient/guest to appropriate areas; monitors waiting room activities for safety and cleanliness, accepts and records payments for services rendered.
• Explains walk-in and appoint procedure to prospective patients, referral sources and general public; provides limited explanation of levels of care available: Schedules all patient appointments.
• Accept, monitors and notify unit staff of personal items including cash dropped off for Residential Clients.
• Sort mail delivered into appropriate mail boxes. Returns mail of those no longer here to mail room.
• Copy Identification; record patient demographic information required for registration; create patient record; pulls or store patient records as needed; helps maintain Intake office record room.
• Performs other related duties as assigned.

                                                                                                                        

Knowledge, Skills and Abilities:

• Proficient with computer software, and hardware, copier and fax machine. Familiar with substance abuse treatment. Ability to interact professionally with public, staff and clients.

Required Education and Experience

• High school diploma required. Minimum of two (2) years’ experience as a medical, dental or behavioral health receptionist, or a similar position in a medical, dental or behavioral health office, hospital, or other health related facility. Experience with computerized registration and assessments programs; bilingual preferred.