Patient Service Representative

Role Overview

We are hiring a Patient Service Representative to support patients and healthcare providers in a fast-paced remote healthcare environment. In this role, you'll help patients schedule appointments, answer questions, provide updates on referrals and authorizations, and ensure accurate information is documented across multiple systems.

This is a 6-month contract-to-hire opportunity. Candidates must reside in Arizona and be able to pick up equipment in the Phoenix area.

What You'll Be Doing

• Answer a high volume of incoming patient calls professionally and efficiently
• Schedule, reschedule, and cancel appointments for multiple healthcare providers
• Help patients with general questions, including office information, referrals, and authorizations
• Review requests received through phone, email, fax, and other communication channels
• Follow established scheduling guidelines, scripts, and procedures
• Determine the appropriate appointment type based on patient needs and urgency
• Communicate preparation instructions for procedures and exams
• Update patient information and appointment details in healthcare systems
• Send accurate communications to providers and healthcare offices
• Maintain accurate records while following healthcare policies and procedures
• Use Epic, Salesforce, and other systems to manage patient interactions

Pay, Schedule(REQUIRED AVAILABILITY) & Logistics

• Pay: $20.00/hour
• Employment Type: 6-month contract with potential for permanent hire
• Work Setting: 100% Remote
• Location Requirement: Must reside in Arizona
• Equipment Pickup: Phoenix, AZ area
• Schedule Availability Required:
  • Monday through Friday
  • Available for any assigned 8-hour shift between 5:00 AM and 6:30 PM Arizona time
  • Occasional Saturdays may be required based on business needs
• Training:
  • Approximately 2 weeks of instructor-led training
  • Approximately 2 weeks of supported onboarding and production training
  • Training schedule is Monday through Friday during daytime business hours
• Start Date: September 13, 2026

Requirements

Must-Have

• At least 1 year of experience in a healthcare environment
• At least 1 year of call center or high-volume phone support experience
• Experience scheduling appointments, supporting patients, or handling patient access activities
• Strong customer service and phone communication skills
• Experience working with medical records, referrals, authorizations, or healthcare claims
• Ability to work independently in a remote environment
• Comfortable spending most of the workday on the phone
• Experience using computer systems and navigating multiple applications simultaneously
• Must currently reside in Arizona
• Must be authorized to work for any employer in the United States

Nice-to-Have

• Experience using Epic
• Experience using Salesforce
• Previous remote work experience
• Bilingual Spanish skills
• Medical Assistant diploma or certification
• Certified Nursing Assistant diploma or certification

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 29, 2026.

About TEKsystems

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