Patient Service Representative

$500 Sign On Bonus

At Tenet Physician Resources, we’re committed to delivering exceptional care — and that begins at the front desk. As a valued team member, you’ll play a vital role in shaping every patient’s experience. Your day will be filled with meaningful interactions, problem-solving, and opportunities to make a real difference.

What You’ll Do:

• Be the welcoming face of our practice — greet patients warmly and ensure they feel comfortable from the moment they arrive
• Manage incoming calls with professionalism and care — schedule, confirm, and reschedule appointments to keep the day running smoothly
• Accurately check in patients, collect demographics, verify insurance, and enter information into our electronic systems with precision
• Guide patients through check-out, assist with referrals, and coordinate follow-up appointments as needed
• Collect co-pays, post charges, and support charge entry and balance processing
• Help patients navigate our services — explain office policies and procedures clearly and compassionately
• Encourage patient engagement by introducing and enrolling them in the online patient portal
• Stay informed and compliant — follow all HIPAA regulations, confidentiality agreements, and Tenet's Code of Conduct
• Support the overall success of the practice by stepping in with additional responsibilities as needed

Why You’ll Love It Here:

You’ll be part of a team that values integrity, service, and respect — all while helping patients get the care they deserve. If you're passionate about healthcare, detail-oriented, and love making people feel welcome, we’d love to meet you.

A non-exempt medical office position responsible for front office processes in the physician practice.

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice.
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. 
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing. 
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.
• Additional responsibilities as needed.

Education: High school diploma/GED required with completion medical office assistant program preferred. 

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting. 

 

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Who We Are
We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services p