Patient Relations Representative

Job DetailsJob Location: Ketchum Health - Anaheim, CA 92807Position Type: Full TimeSalary Range: $19.50 - $19.50 HourlyThe Patient Relations Representative is the central point of contact for the University Eye Center (Anaheim Hills). The Patient Relations Representative will greet patients and visitors, verify insurance eligibility, make appointments, assist walk-ins, check- in patients presenting for services and problem solve patient issues. This role is responsible for accurately collecting and entering patient information into the practice management system. The Patient Relations Representative will ensure appropriate payment is collected and the correct billing and diagnosis codes are accurately entered into the computer.

ESSENTIAL DUTIES AND RESPONSI­­BILITIES

Ability to use a computer to assist patients, co-workers, and doctors with the following:
Schedule patient appointments
Obtain insurance authorizations and verify insurance eligibility when scheduling appointments
Greet patients entering the reception area and check them in for appointments
Check patients out at the cashier area with a smile
Create new patient files
Enter and update patient demographic data in system at check-in
Scan all intake forms into patients’ electronic medical records
Page Interns when patients are ready to be seen, and page faculty doctors when their assistance is needed
Print fee sheets for next day appointments and attach any necessary paperwork to each sheet as needed to update existing patient files or create new patient files
Obtain insurance authorizations and verify insurance eligibility for all next day appointments
Help maintain an electronic appointment reminder system
Scan patients’ insurance card(s) into patients’ electronic medical records
Collect fees from patients in the form of cash, credit, and checks
Provide correct change to cash paying patients when necessary
Reconcile all payments taken at checkout against what was recorded in the system
Copy forms as needed by doctors and interns
Assemble patient intake packets
Create next day schedule with patient counts and staff shifts/lunches
Obtain fee waivers and sliding fee scale forms for patients from supervisor
Assist the Doctors and Interns with various requests that are usually performed at the front desk
Assist with processing paperwork and payments from several off-site exam locations when necessary
Assist patients with concerns or complaints, referring them to Patient Relations Supervisor when necessary
Assist with mass mailings for patient recruitment
Complete any and all tasks necessary to close and secure the reception and cashier areas at the end of the shift, and to prepare for the next day
Call and/or create documents for patient recall
All other Patient Relations duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The r­equirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prior experience in a customer service capacity
Computer and mathematical skills are essential
Flexibility to work some evenings and Saturdays
Spanish is helpful

EDUCATION AND/OR EXPERIENCE

Required: High School degree or general education degree (GED); AND six months related experience and/or training

About the UniversitySEE YOURSELF HERE

Located on a beautiful, seven-acre campus in Fullerton, California, MBKU is an independent, private, non-profit, accredited educational institution. MBKU is home to the Southern California College of Optometry, the School of PA Studies, College of Pharmacy and the Doctor of Medical Science Program (DMSc) . MBKU owns and operates three health care centers at their clinical teaching facility, Ketchum Health, providing a vision center and PA medical clinic practice in Orange County and second vision center in Los Angeles.

A TRADITION OF EXCELLENCE SINCE 1904

In 1904, Marshall B. Ketchum, MD, opened the Los Angeles School of Ophthalmology and Optometry in Los Angeles. Dr. Ketchum was a visionary entrepreneur and prominent leader in the optometric profession. He made very significant and long-standing contributions in his field of care, in California and throughout the nation.

In the early ‘70s the College moved to its current home in Fullerton, CA and was renamed Southern California College of Optometry. But even the pioneering Dr. Ketchum could not have envisioned his school would grow to become Marshall B. Ketchum University, an independent, private, non-profit, accredited educational institution encompassing multiple disciplines.

BE AT THE FOREFRONT OF HEALTH CARE EDUCATION

Marshall B. Ketchum University offers career opportunities that will put you at the forefront of health care education. You will be provided with learning and advancement oppo