Patient Registration Specialist

Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications.

Job Duties:

• Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred.

• Provide efficient and professional telephone services, transfer calls according to established protocols

• Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services

• Educates the patient as to the date and time of this visit.

• Performs clerical functions for provider within the sphere of responsibility.

• Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours

• Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially

• Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff

• Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures

• Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale

• Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily

• Maintains and builds on the general information and knowledge of available resources for patients within the community

• Explains and assists individuals/community with new patient paperwork/packets and new patient orientation

• Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.

• Initiates the medical record by creating and processing the patient care record folder.

• Corrects and communicates patient records problems according to established procedures

• Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved.

• Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.

• Keeps health care providers informed by communicating availability or