PATIENT REGISTRATION SPEC

Overview

 

Patient Registration Specialist, Admitting & Registration

PRN/OCC, Variable Hours & Shifts

Flexible to work various shifts, 1-2 days/evening per week.

 

Fort Sanders Regional Overview:

Fort Sanders Regional Medical Center is an award-winning, certified, and accredited facility with 468 beds. As a Joint Commission Comprehensive Stroke Center, Fort Sanders offers state-of-the art care that maximizes recovery from stroke.  We are also the region’s leader in technology in areas such as bariatric surgery, robotic surgery and minimally invasive spine surgery. Our door-to-balloon times for heart attack patients are below the national average, and our hip fracture center offers advanced diagnosis, surgery and recovery procedures for hip patients.

 

Department Description:

At Fort Sanders Regional Medical Center, we strive to provide outstanding patient care during emergent situations. The brand-new State of the Art Emergency Department at our hospital consists of 50 beds for providing such care. Staff in our emergency department work in a very fast paced environment to quickly assess conditions and stabilize patients in life-threatening emergencies such as strokes, heart attacks or severe injuries as well as less urgent medical issues.

 

Fort Sanders Regional has the longest running comprehensive stroke certification in the region, meaning that our ED is trusted to care for a large portion of the areas stoke patients.

 

We use a innovative care model to drive ED flow that consists of RNs, LPNs, CNA/PCAs, and HUCs. Our Physician partners work very closely with the care team to provide exceptional service, for not only the patient, but also the team. The patients we care for typically have medical emergencies and acute care illnesses with occasional trauma. We are team oriented and work at a lively pace. Customer satisfaction is a high priority.

 

If you are passionate about saving lives and caring for the members of your community, apply for our ED today!

 

Postition Summary:

Coordinates the centralized scheduling of all outpatient diagnostic and surgical procedures. Accurate collection and data entry of the required financial and demographic information for all patients registered to our facility. Ensures verification of benefits and pre-certification requirements are met prior to scheduled appointment/admission. Follows up as necessary on all urgent or unscheduled registrations for consistency in the process. Establishes controls so unscheduled patients understand and receive accurate information on their patient liability.

 

Recruiter: Jennifer Gordon || jgordon2@covhlth.com || 865-374-8107

Responsibilities

• Collects co-payments/deposits based on verification information obtained, generates receipts to the payer, and delivers all cash transactions to the cashier for proper posting to the patient account.
• Maintains strict confidentially of patient information.
• Recommends to the Coordinator updates to existing policies and procedures that support our values and are intended to increase efficiency and promote data integrity.
• Notifies the Financial Counselor immediately upon scheduling or registering any potential self pay, worker’s compensation patient, or any non-covered procedures.
• Makes patient type changes based on information given from Medical Records Staff and/or Care Coordinators, ensuring documentation is present in the medical record to support the change.
• Ensures all reservations are properly documented to support departmental statistics. Enters faxed reservations into the HBOC scheduling system.
• Schedules operative and diagnostic procedures utilizing the HBOC scheduling system. Documents each scheduled procedure/event with detailed information. Notifies departments of any special resources required for procedure/event.
• Verifies insurance benefits and obtains pre-certification from various third-party payers. Has extensive knowledge of insurance plan requirements. Provides necessary documentation to DHS and Med Assist staff for patients potentially in need of financial assistance or TennCare enrollment.
• Efficiently gathers all demographic, medical, and financial information for scheduling, registration, and verification of patient accounts utilizing the HBOC computer system to record data. Enters verification and pre-certification notes into SMS financial system as cross-reference.
• Participates with clinical and care management areas to address opportunities to improve overall collections and cash flow.
• Analyzes claims denial data for opportunities to achieve improved collections, enhance relations with insura