Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

 

IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The "My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it.

 

Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.

Job Title:

Patient Experience Coordinator

 

Department:

Behavioral Health and Developmental Disabilities

 

College/Division:

School Of Medicine

 

Primary Job Posting Location:

Macon, GA 31207

Additional Job Posting Locations:

(Other locations that this position could be based)

Job Details:

Mercer University's Department of Behavioral Health and Developmental Disabilities is searching for a Patient Experience Coordinator.

 

Responsibilities:

Working under the supervision of the Center for IDD Care Nurse Manager, the Patient Experience Coordinator serves as a vital support to patients and their families as they navigate the complexities of illness, injury, disability, trauma, or hospitalization. This position is focused on addressing the psychosocial needs of patients, including mental, emotional, and social aspects, to ensure a compassionate and supportive care environment. The Patient Experience Coordinator functions as a bridge between patients, families, and the interdisciplinary healthcare team, with a special focus on patients with intellectual and developmental disabilities (IDD).

Qualifications:

A Registered Behavior Technician (RBT) certification or an associate's or bachelor's degree in behavioral health, psychology, social work, or a related field and six months of experience in a clinical setting are required. Candidates must have experience with EMR, Microsoft Products, and be CPR certified.

Knowledge/Skills/Abilities:

• Strong understanding of psychosocial and behavioral principles, particularly as they relate to individuals with developmental disabilities.

• Excellent interpersonal and communication (verbal/written) skills, with the ability to build rapport with diverse patient populations.

• Ability to manage emotionally charged situations with empathy and professionalism.

• Demonstrated organizational and problem-solving abilities.

• Proficient in using electronic medical records and standard office software.

• Ability to work collaboratively in a multidisciplinary team environment.

• Medical terminology skills.

• Knowledge of CMS and Medicaid regulations regarding healthcare access and community-regulated programs for patients with disabilities.

• Ability to work independently to develop plans for patents prior to and during their medical and/or dental encounters.

 

Background Check Contingencies:

- Criminal History Check

Documents:

- Resume

- Cover Letter

- List of three professional references with contact information

 

About Mercer University

Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strength