Patient Care Coordinator

POSITION SUMMARY:

Under general supervision from the Operations Manager or Supervisor, the Patient Care Coordinator will support the Incidentaloma Institute’s ambulatory clinic, attendings, advance practice providers, nursing, and patient care pathways. Key functions include but are not limited to monitoring patient lists, scheduling referrals, enabling patient transitions between the clinic and its physician network, facilitating insurance transactions and reimbursement, as well as assisting clinic visitors and providers in routine operations. This employee will serve as a liaison for patients in all communications regarding care rendered by the Incidentaloma Institute’s clinic staff and the subspecialties it is affiliated with. 

Position: Patient Care Coordinator

Department: Surgical Oncology      

Schedule: Full Time (Monday-Friday, 8AM-4:30PM)

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Reviewing patient lists and files in the electronic medical record system and/or using Microsoft Office software 

• Facilitating access to care for patients with lesions that meet the Incidentaloma Institute’s criteria 

• Processing incoming clinic referrals and triaging them based on the clinic’s guidance 

• Gathering and verifying patient demographics and financial information, registering, and facilitating admission for surgical procedures 

• Scheduling, adjusting, and coordinating appointments for the Incidentaloma Institute’s clinic and its physician network 

• Checking patients in and out of ambulatory clinics, as well as providing general assistance to all clinic visitors 

• Monitoring and enabling patient care transitions within and outside of the Incidentaloma Institute 

• Facilitating communication between: patient and physician or advance practice provider (nurse practitioner or physician's assistant); advanced practice provider and operating room scheduling personnel; patient's referring physician and advanced practice providers; Surgical Oncology and other departments or specialties within the organization

• Obtaining pre-authorization from insurance carriers for clinic visits, as needed

• Processing faxes, phone calls, and miscellaneous inquiries from insurance companies, health facilities, and provider 

• If unable to address themselves, escalating messages to an appropriate person and ensuring receipt 

• Collecting, tracking, and depositing patients’ payments as instructed 

• Preparing billing information and reporting issues in a timely manner 

• Managing calendars for assigned groups and personnel, scheduling events, and making the necessary arrangements 

• Attending and participating in the Incidentaloma Institute’s meetings or committees upon request

• Providing