Patient Care Assistant, Per Diem

JOB SUMMARY

The Patient Care Assistant-(PCA) cares for all patients, including behavioral health, following provider instructions and hospital procedures. Actively monitors patients’ physical and emotional well-being and reports to nursing/medical staff.  Ensures a safe environment for patients and staff.  Participates in rehabilitation and treatment programs and helps with personal hygiene and activities of daily living.

All patient care team members act to meet patient needs and learn new skills to achieve quality patient care and customer service.  Team members promote a cooperative working relationship with each other, other staff, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to age specific needs and cultural defenses, and expressing and accepting feedback in a professional manner. 

 

 

REPORTING RELATIONSHIPS

None

 

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job.  The functions should add up to 100%.

%  

of time

Essential Function (Yes/No)

  

Key Responsibilities

(To be completed by Supervisor)

75%

Yes

Patient Care

• Observes patients to detect behavior patterns and reports observations to the medical/nursing staff and documents them in the electronic medical record.
• Uses de-escalation techniques to resolve issues with patient’s behavior.
• Maintains therapeutic boundaries with patient and families.

Intervenes to restrain violent or potential violent patients by verbal or physical means as required. Completes all documentation in a timely manner

10%

Yes

• Helps patients with their personal hygiene, such as bathing and keeping beds, clothing and living areas clean

Other tasks and duties as required.  

15%

Yes

• Documents vital signs and other pertinent observations in the electronic medical record.

Intervenes to restrain violent or potential violent suicidal patients by verbal or physical means as required. Completes all documentation in a timely manner

0

 

 

0

 

 

0

 

 

0

 

 

0

 

 

0

 

 

0

 

 

0

 

 

 

 

 

100%

 

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

 

LIVING PRIDE STANDARDS

 

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.