Patient Advocate-Front Desk Associate Weekends

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary:

Multi-skilled care giver who functions under the manager of customer service/patient relations. Acts as a liaison among patients, families, visitors, and employees. Assist personnel in solving consumer related problems to insure customer satisfactions. Communicates knowledge concerning facility/system policy and procedures to maintain up-to-date information. Provides assistance as well as emotional support for families and visitors. Performs other duties deemed necessary to ensure delivery of patient care.

Core Responsibilities and Essential Functions:

Customer Service Responsibilities * Demonstrates we are glad the patient or visitor chose WellStar Kennestone Hospital for their health services as part of the greeting. Welcomes each visitor with a smile and pleasant greeting. * Provides name and title when approached or when approaching the patient/visitor and gives them or when answering the phone * Offers assistance with wheelchairs, directions (walks visitor/patient to requested area when appropriate) * Provides comfort items. (blanket, coffee, water, juice, etc) as requested or needed. Provides children with age appropriate entertainment options if available. * Turns negatives unto positive. Utilizing our Service Recovery to meet the needs of patient/visitor or families. * Acts as a liaison among patients, families, visitors, and employees. Keeps leadership informed of any unusual conditions or challenging patients/visitors. * Provides support by giving directions, making phone calls, providing resources, and other tasks as needed. * Assist in answering inquires related to facility visits. (information regarding wait times, delays in treatment, financial concerns, and general dissatisfaction) * Rounds on patients in the waiting area to inform of wait times or delays * Addresses all patients and visitors in an upbeat, cheerful manner Customer Service responsibilities during time in department or hospital * Rounds on the patients the waiting room or assigned area, rarely leaving this area. * Maintains contact with patient/family and know them by name and location. * Addresses needs identifies which are within scope of job responsibilities * Addresses concerns or issues, or directs to the appropriate person * Monitors the cleanliness of the bathroom and the surroundings of the Lipson Area Transport, using good body mechanics as appropriate: * Patients via wheelchair, ensuring patient safety * Department supplies * Equipment * Patient belongings Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High school diploma equivalent.

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Required Minimum Experience:

Emergency or Customer Service experience Preferred

Required Minimum Skills:

Excellent interpersonal, communication, decision-making/problem solving, organizational/time management, analytical and computer. Must be able to tolerate stressful situations and maintain pleasant disposition under adverse circumstances.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.