Patient Accounts Representative (Pacific Standard Time Working Hours)

Job Type Full-time Description

Why work at nimble?

This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode through acquisition, with a laser focus on building a positive culture.  

Who we are!

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.

What you’ll be doing!

• Handle all incoming calls in a manner that adheres to HIPAA privacy regulations
• When returning or placing outbound calls, the same HIPAA privacy regulations must be followed
• Log in and out of multiple systems (including practice management systems) to research and answer patients’ questions, accurately and with detail
• Obtain patient payment information over the phone, process the payment, and appropriately note the account
• Escalate issues effectively to a supervisor or management for assistance
• Responsible for ensuring all client-specific protocols are followed during the patient billing cycles
• Provide an accurate and thorough analysis of aging, as requested
• Review statements to ensure that the information and balance are accurate
• Respond to requests professionally and promptly, and follow up with outstanding requests in a similar manner

Requirements

Who you are!

• High School Diploma or equivalent
• Reliable transportation if local/hybrid
• Exceptional customer service skill set
• Mandatory compliance with strict patient confidentiality policies
• Detail oriented
• Basic computer knowledge, with Excel experience
• Strong organizational & time management skills
• Good written and oral communication skills

Logistics:

• 8-hour shift
• Hours: 10:30AM - 7:00PM CST /  9:30AM - 6:00PM GMT / 8:30AM - 5:00PM PST
• Monday - Friday

Benefits:

• Medical, Dental, Vision 
• 3 Weeks PTO + 9 Company Paid Holidays (includes day after Thanksgiving and Christmas Eve)
• 401K Match