Patient Account Representative (51903)

Health Solutions is a premier wellness center focused on whole-person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We’re looking for a Patient Account Representative to join our Billing and Support Services team at 41 Montebello Road, Pueblo, CO.

What You’d Be Doing

As the Patient Accounts Representative you would assist clients with their insurance options, coverage, and directing them to alternative resources in the community that are available to assist them, and reporting functions.

Responsibilities: Under the supervision of the Patient Accounts Supervisor and Director of RCM, the Patient Accounts Representative is responsible for the following:

• Verifying eligibility, ensuring all insurances are active and insurance information is correct for health benefits and updating the chart with correct information prior to scheduling clients.
• Request prior authorization for services prior to visits if needed.
• Assist clients with completing applications for Medicaid, other insurance benefits and/or outside assistance or other community services.  Ensure all appropriate forms are completed timely and accurately.
• Assist clients with sliding fee scale application.
• Provide financial counseling services to clients prior to treatment or when referred by other departments. Discuss patient financial obligations, access financial hardship and establish payment arrangements.
• Monitor overdue accounts and proactively collect outstanding balances in conjunction with the collection agency.
• Review accounts pending collection agency submissions.
• Provide exemplary customer service, demonstrating patience and understanding while carrying out the company’s payment policies.
• Maintain strict confidentiality of sensitive and protected information in accordance with HIPAA regulations.
• Other duties as assigned.
• Physical requirements include the following:
• Constantly remains in a stationary position the majority of the time
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Occasionally lifts and carry items up to 15 pounds

What You’ll Like About Us

• Competitive pay. Base pay of $17.22 Hourly
• Generous benefits package. For most positions, include paid holidays, generous PTO, Subsidized YMCA membership, tuition reimbursement, and FSA
  • Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
  • Retirement 403(b) with employer match up to 6%
  • EAP, Teladoc, LifeLock, Direct Path, Life and AD&D
  • Additional Insurance:  FSA, Voluntary Life, Allstate Voluntary benefits, and pet insurance
  • Childcare
  • Flexible schedule
• Employee recognitions and celebrations
• Warm and friendly work environment in which staff respect and learn from one another
• Opportunities to serve our neighbors in Pueblo

What We’re Looking For—The Must-Haves

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