Patient Access Representative

What You'll Be Doing

The Wake County Health Clinics Division is seeking a Bilingual Patient Access Representative with experience in electronic medical records, billing, and a team player attitude to join our team of Patient Access Representatives serving the community!

The Patient Access Representative provides high quality service to Health Clinics. This position is part of a multi-disciplinary team consisting of Physicians, Physician Extenders, Nurses, Nurse Aides, Clinical Social Worker, Human Services Technician and Customer Service Representatives, all working together to meet the goals of the work area. The Patient Access Representative is an integral part of the Health Clinic team and serves as the public’s first point of contact for the Health Clinic. Apply today and help serve the community we love and call home!

The Patient Access Representative will:

• Serve as the first point of contact for patients and visitors, setting a welcoming and professional tone for clinic operations
• Register clients using multiple systems including Athena, NC Immunization Registry, and the Medicaid system
  Perform front desk reception duties such as greeting patients, answering inquiries, and directing individuals to appropriate services
• Ensure accurate and timely patient triage to the correct clinic area or provider
• Deliver high-quality customer service to both Wake County citizens and internal staff
• Collaborate with a multidisciplinary team including physicians, nurses, social workers, and other administrative staff to support seamless clinic operations
• Assist with billing processes and maintain accurate electronic medical records
• Uphold confidentiality and compliance standards in all patient interactions and data handling

**Work Schedule note: Monday-Friday 8:15am-5:15pm with an expectation to work one even clinic per week until 7:15pm to make  40 hours**

NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bilingual proficiency (English/Spanish)
• Current working knowledge of the Athena EHR system
• Experience in prenatal care, women’s health, public health, or other healthcare settings is strongly preferred

How Will We Know You're 'The One'?

• Ability to maintain effective and open communication with all team members in the clinic
• Knowledge of the medical billing process, including insurance and self-pay clients
• Ability to access and navigate in NC Tracks, GE Centricity, EPIC and NCIR
• Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs
• Ability to maintain effective and open communication with all team members in the clinic
• Knowledge of the medical billing process, including insurance and self-pay clients
• Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs
• Ability to develop and maintain strong business relationships with co-workers and clients by listening, understanding and responding to identified needs
• Knowledge of appropriate policies and procedures for day-to day management of the financial aspects of the clinic
• Ability to be relied upon to ensure that projects within the area of responsibility are completed