At Central Ohio Urology Group, our Patient Access Representatives are the driving force behind every patient’s first impression and final interaction. They keep our clinics running smoothly — with professionalism, precision, and proactive communication — every single day.

This isn’t your typical front desk job. As a Patient Access Representative, you’ll enjoy the variety of working across multiple satellite offices within the 270 loop — no two days are exactly the same. For those who thrive on change, excel in fast-paced settings, and love solving problems on the fly, this is the opportunity you’ve been waiting for.

What You'll Do

As a Patient Access Representative, you’ll be the anchor of each clinic you support — ensuring every patient is welcomed, every detail is managed, and every visit starts and ends on the right note.

Key duties include:

• Meeting and greeting patients promptly, professionally, and with genuine care.

• Managing the reception and departure process with efficiency and attention to detail.

• Reviewing patient charts for accuracy, ensuring providers have everything they need to deliver excellent care.

• Performing administrative tasks including scanning, sorting, and maintaining electronic medical records (EMR).

Position Requirements — What You Need to Know Before Applying

• Full-Time Availability: This is a full-time position. Only candidates seeking a consistent will be considered.

• Shift Flexibility: Your 8-hour shift may start as early as 7:00 AM, with the latest shift ending by 5:30 PM.

• Reliable Transportation: You must have reliable transportation to travel locally to our satellite offices around the 270 loop — this is non-negotiable. Mileage reimbursement is available for eligible travel.

• Punctuality & Dependability: Being on time, prepared, and consistent is essential for success in this role

Why You’ll Love This Role

• You’ll stay engaged: With a variety of locations, teams, and patient interactions, no two weeks look exactly the same — keeping your work dynamic and fulfilling.

• You’ll be the go-to problem solver: Resourceful, self-reliant, and solutions-driven — you’ll step in and step up wherever needed.

• You’ll sharpen your communication superpowers: Exceptional communication isn’t just a skill here — it’s essential. That means being clear, professional, and proactive — keeping patients informed, providers prepared, and teams connected.

• You’ll be trusted: As a self-starter, you’ll be relied on to manage your time effectively, ensuring you’re fully prepared for each satellite location and communicating proactively if any delays or challenges arise.

• You’ll make an impact: Your punctuality, consistency, and dedication directly enhance the patient experience.

What You Bring

• 1+ year of face-to-face customer service experience in a fast-paced, high-volume environment — healthcare experience preferred.

• Exceptional communication skills — you’re clear, courteous, responsive, and always one step ahead in keeping patients and providers informed.

• Reliable transportation — you’ll need it to travel to your scheduled satellite locations.

• Punctuality and dependability — your team and patients can count on you, every time.

• Attention to detail — because accuracy is essential when managing sensitive information.

• A resourceful, proactive mindset — you’re a self-starter who takes initiative and solves problems before they arise.

What We Offer

• Health Benefits within 30 days of hire — medical, dental, vision & more!

• Work-Life Balance — no nights, weekends, or holidays (and yes, holidays are paid).

• Paid Time Off (PTO) — begins accruing on day 1.

• Competitive pay, perks, and rewards — including mileage reimbursement for eligible travel.

• A close-knit, supportive team — high-impact work, zero red tape.

• Onboarding and training — whether you’re new to urology or not, we’ll set you up for success.

A Final Thought

We’re a distinctly different, brilliantly blended, and passionate group of providers, nurses, and healthcare professionals who love what we do — and who we do it with. When you join Central Ohio Urology Group, you’re not just taking a job — you’re gaining a team that values your contribution, your growth, and your goals.

If you’re ready for a role where your skills, reliability, and resourcefulness truly shine, we’d love to meet you.