Patient Access Representative II

Patient Access Representative II

Position Highlights:

• Sign on bonus: N/A
• Position: Patient Access Representative II
• Location: Arlington Heights, IL
• Full Time
• Hours: Monday-Friday: 9:30 am-18:00 PM
• Rotating Saturdays
• Saturdays: 9:00 am to 13:00 pm
• Required Travel: No

What you will do:

• Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
• Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
• Schedule appointments, procedures, and events at our NorthShore locations
• Register and verify insurance eligibility, informing the patients of their financial responsibility
• Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
• Adhere to privacy (HIPAA) guidelines when speaking with patients and families
• Route calls to correct administrative and clinical departments after assessing patients’ needs
• Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment

What you will need:

• Education:
  • High School Diploma or equivalent (required)
  • Associates or Bachelor's Degree (preferred)
• Experience:
  • One year of customer service experience (required)
  • Inbound call center experience (required)
  • Healthcare experience (preferred)
  • Prior scheduling (preferred)

• Skills:
  • Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
  • Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
  • Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
  • Eager to accept educational opportunities as shared through workflow or process changes

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to p