Patient Access Operations Lead

Site: Massachusetts Eye and Ear Infirmary

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Monday - Friday 8am-4:30pm

 

Job Summary

Under the direction of the Sr. Manager, Operations, the Patient Access Operations Lead will have the responsibility for providing administrative support in addition to project work such as scheduling and registration within Revenue Cycle workflows for the management of the department. Deals with a diverse group of important external callers and internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload.

 

Qualifications

• Provides administrative support to ensure efficient operation of various departments.
• Responsible for updating and maintaining the application Screensteps in a timely manner.
• Responsible for establishing positive relationships with various clinic practice managers and MEE Call Center leadership.
• Collaborate with MEE Call Center leadership to ensure staff feedback related to Screensteps is reviewed and action taken.
• Work closely with Patient Access Supervisors and ED Scheduler to ensure timely scheduling of patients needing follow up care.
• Answer incoming calls from and make outgoing calls to patients needing to schedule follow up care.
• Review reports and take appropriate action to resolve issues.
• Responsible for processing internal physician referrals in Epic.
• Exhibit polite and professional communication via phone, e-mail, and mail.
• Other duties as assigned.

Education
High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience
Experience in patient access services, healthcare operations, or revenue cycle management 1-2 years preferred

Knowledge, Skills and Abilities
- Proven leadership experience, including managing teams and driving performance improvement.
- Strong knowledge of patient access processes, revenue cycle management, insurance verification, and regulatory compliance.
- Experience with electronic health record (EHR) systems, patient scheduling, and registration software.
- Excellent communication, leadership, problem-solving, and organizational skills.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.

 

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

243-245 Charles Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$21.78 - $31.08/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you