Patient Access Manager

Job DetailsJob Location: Anchorage - ANCHORAGE, AK 99508Position Type: Full TimeEducation Level: 4 Year DegreeJob Category: ManagementJOB TITLE: Patient Access Manager

DEPARTMENT: Patient Access / Operations 

GENERAL SUMMARY OF DUTIES: The Patient Access Manager provides leadership and oversight of patient access operations at Alaska Heart & Vascular Institute, including call center, appointment scheduling, and insurance pre-authorization functions. This role focuses on improving patient access, operational efficiency, and patient experience through data-driven decision making and process improvement.

ESSENTIAL FUNCTIONS: 

Specific duties include, but are not limited to: 

Lead and manage patient access staff, including scheduling, call center, and pre-authorization teams


Oversee call center performance and improve metrics such as speed of answer and call abandonment


Ensure accurate and timely scheduling across providers and service lines


Oversee pre-authorization processes and reduce preventable denials


Monitor KPIs related to patient access and report trends to leadership


Identify workflow gaps and lead process improvement initiatives


Collaborate with clinical, revenue cycle, IT, and administrative teams


Ensure compliance with HIPAA, payer requirements, and organizational policies


Support a positive patient experience from first contact through appointment completion

PAY RANGE: $80K - $105K to start (dependent upon experience)

EMPLOYEE BENEFITS:

Medical, Dental, & Vision


Colonial Life Elective Benefits & Life Insurance


Profit Sharing 401K


HSA / FSA


Employee Assistance Program


Wellness Program


8 paid holidays per year


Maternity/Paternity Leave


FMLA

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.QualificationsEducation:

Minimum: Bachelor’s degree in healthcare administration, Business Administration, a related field, or equivalent healthcare management experience. 

Preferred: Master’s degree in healthcare administration, Business Administration, or related field. 

Experience:

Minimum: 3–5 years of experience in healthcare patient access, scheduling, call center operations, or revenue cycle functions. At least 2 years of supervisory or management experience.

Preferred: FIVE years of professional work in software development, computer programming, data architecture, or related area.