Partnership Success Manager

Who We Are 

Murmuration is a nonprofit organization that amplifies the power of civic engagement by providing data, digital tools, and research-driven insights to community-focused organizations so that together we can create an America where everyone can lead healthy, free, and dignified lives. 

Every day, people are trying to share our future for the better. Fighting for water that’s safe to drink. Schools that serve students equitably. Gun laws that make sense. And rallying people who care like we do. And yet too often the skillful organizers working to mobilize communities lack access to technology that could supercharge their efforts. Knocking on every door instead of knowing which will open most easily. And going up against outside interests that have half the heart, but twice the tools. 

In communities across America, Murmuration’s partners are leveraging our data, tools, and insights to help the thoughts of organizers orchestrate millions of individual people to do big things together. Demand big things together. To create the world they want. Together.

About the Position

Murmuration is looking for a Partnership Success Manager to join our fast-growing team. This role is primarily responsible for ensuring Murmuration’s Partners take full advantage of Murmuration’s technology product, Organizer, as well as other services we offer. Practically, you will serve as the first point of contact with Murmuration’s Partners, resolving support questions and needs, coordinating support resources across the organization, passing requests off to the appropriate internal parties when necessary and following up to ensure resolution, and acting as a consistent resource for Partners throughout their experience with Organizer. You will be their go-to from onboarding through ongoing use. You will also help Partners more fully utilize our analytic tools and supports designed and built by our Data and Data Science Teams.  

Job level: IC3

What You’ll Do

• Learn and master Murmuration’s full product offering, including Organizer, related third-party tools, and data;
• Develop an in-depth understanding of Murmuration’s Partners and their work to be able to deliver tailored support to meet their specific programmatic needs;
• Manage a portfolio of Murmuration Partners by: 
• Implementing an onboarding plan for each new partner and maintaining existing plans for current Partners;
• Working to diagnose and troubleshoot technical and non-technical issues quickly;
• Developing and informing a support plan for each dedicated Partner;
• Developing and maintaining online support documentation and help resources;
• Operating as the primary point of contact between Murmuration’s Partners throughout their time using the platform;
• Managing weekly or bi-weekly meetings with campaign Partners, as well managing an internal pod to help support your Partner portfolio;
• Facilitating trainings from organization members to Partners on how to use Murmuration’s full product offering;
• Identifying additional project-based opportunities to collaborate and support partner organizations with our broader suite of on-demand products and services; and
• Managing a portfolio of both Campaign and Organizer service level partners.
• Lead cross-functional bodies of work to ensure timely delivery of services to campaign Partners;
• Maintain a process/system for collecting Partner feedback, specifically related to Partners’ use of the tool for evaluation and action; and
• Develop best practices resources to ensure Partners continue to derive maximum value from our tool.

Requirements

• Proven experience building and managing strong relationships with partner organizations;
• Strong communication and interpersonal skills, capable of collaborating and communicating effectively with diverse stakeholders;
• Excellent problem-solving skills;
• Experience supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work;
• Excellent project planning and management skills with the ability to break down complex problems into manageable pieces;
• Strong facilitation skills (e.g., trainings, meetings, etc.);
• Strong organization skills and attention to detail;
• Familiarity with data and the need for data quality and hygiene;
• Experience with electoral or advocacy campaigns; and
• Interest in politics and/or community-focused policy work.

Nice to Haves

• Past experience with Salesforce and/or political data software (NGP VAN, NationBuilder, PDI);
• Experience working with diverse organizations and individuals;
• Proven track record