Partner Support Specialist

<div class="content-intro"><p>Hey there! <br>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment.</p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br><br>Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.&nbsp;</p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?&nbsp;</p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br><br>Ready to be part of the experience?&nbsp;</p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p></div><div><span style="font-size: 10pt;"><strong>What You'll Do:<br><br></strong></span></div> <div><span style="font-size: 10pt;">As a&nbsp;<strong>Partner Support Specialist</strong>, you will serve as the technical anchor, domain expert, and operational bridge for our support ecosystem. In this role, you will own specialized workflows, deep-dive into technical complexities within our internal tools, and act as the primary escalation point for agent doubts and non-standard cases.</span><br><span style="font-size: 10pt;">We are looking for someone with a strong leadership background who enjoys guiding others, implementing workflows, and driving operational projects. You will look beyond individual tickets to spot trends, investigate root causes, and build structural fixes. Additionally, you will use your experience to mentor team representatives, answer complex internal questions, pilot new processes, and champion continuous operational improvement.</span><br><span style="font-size: 10pt;">Your responsibilities will include:</span></div> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Internal Escalation &amp; Complex Resolution:</strong> Managing non-standard, complex, or sensitive cases that require dedicated follow-up, acting as the key reference point for resolving agent doubts and inquiries.</span></li> <li style="font-size: 10pt;"><span style="font-