Partner Success Manager (EMEA)

<p class="p3"><strong>Aiven</strong>&nbsp;- The Trusted Data &amp; AI Platform</p> <p class="p4">We're a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to become the trusted Data &amp; AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka®, PostgreSQL®, ClickHouse®, and OpenSearch® to help companies accelerate time-to-market, drive efficiency, and build innovative solutions across any cloud.</p> <p class="p3"><strong>About this Team</strong></p> <p class="p3">Our Customer Growth team plays a crucial role in our growth and profitability. We want to be the trusted data platform for everyone – which, let's face it, is an ambitious target. But thanks to our dedicated sales, pre-sales, and post-sales teams we are growing fast.</p> <p class="p4"><strong>Our customer-first philosophy:&nbsp;</strong>The software we create is merely a means of delivering value. Our thinking is customer-first. That's why our customers are at the front and center of all we do. We're by their side, actively helping them solve their challenges through collaboration, sharing, and innovation.</p> <p class="p3"><strong>Our Crabby Principles</strong></p> <p class="p4">Aiveners use the V2MOM framework to set and align on business goals. In order to achieve those business goals we live by our 'Crabby Principles' which unite us in our ways of working, globally. These principles are embedded in our business processes and support us in collaborating and role modelling positive and productive behaviours in our daily work, something you will have the opportunity to demonstrate throughout your interview journey with us.</p> <p><strong>About the Position</strong></p> <p>Aiven's OEM partners embed Aiven's open-source data platform into their own products. Once a partner is live, the Partner Success Manager (PSM) owns making that partnership thrive: driving adoption, running the operating cadence, and helping the partner launch new services on Aiven.</p> <p>This is a success and expansion role, not a sourcing role. The PSM does not carry a new-partner acquisition target — that responsibility sits with the OEM sales/account team. The PSM's mandate starts once a partner is onboarded, and the job is measured by how successful that partner becomes.</p> <h2><strong>Your Job Responsibilities Will Be</strong></h2> <ul> <li><strong>Own partner success for an EMEA OEM portfolio</strong> — be a primary, non-commercial point of contact for a set of live OEM partners, responsible for their health, satisfaction, and growth on A