Apply now for a career that puts wellbeing first!

GET TO KNOW US

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy. 

THE OPPORTUNITY

We are hiring a Partner Success Lead Associate to join our Partner Success team in the US! 

The Partner Success Lead Associate will be responsible for both developing and nurturing our relationships with our key franchisees for our US Strategic National Accounts team with the aim of providing the best experience for our US fitness network. This person will be seen as a key contributor to retaining and nurturing the largest fitness partners in the US.

YOUR IMPACT

• Execute the “Partner Success” commercial agenda with our key franchised partners across the US
• Resolve higher level issues with partner, such as cancellation requests, denial of partnership or renegotiations
• Manage Multi-Club/Studio Franchise groups across different brands
• Preserve the highest level of partner retention by providing excellent service and understanding partners’ needs
• Assist in efforts to retain National Account franchised partners, providing great service and understanding for the partners' needs
• Communicate effectively with partners, following the proper escalation process as needed
• Communicate Gympass brand accurately, enthusiastically and effectively to partners
• Develop creative strategies for partner satisfaction and engagement
• Continually seek and take advantage of opportunities to deliver sustainable growth
• Manage individual franchised locations for national accounts
• Manage one-off requests/issues with studios, working with Gympass CX to resolve tickets
• Organize large amounts of data for national accounts team, in the strategic development of impactful renegotiations at the National Partners level

WHO YOU ARE

• Bachelor’s degree
• 2-4 years of experience in a client facing role
• Proficiency in Microsoft Suite and Google applications (Tableau, Slides/Powerpoint, Sheets/Excel, SalesForce and ZenDesk)
• A strong problem solver who can think on your feet
• Proactivity, strong communication and interpersonal skills
• Strong time management, organizational and relationship-building skills, creative problem solver and self-sufficient worker
• Comfortable working in a demanding, fast-paced, numbers-driven environment
• Must be able to adapt to evolving department/role, able to take on new challenges as they become delegated to the position

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in a client-facing role is a mandatory requirement.

WHAT WE OFFER YOU

We want Gympassers to live healthier and happier lives, both in and out of work. That's why we have a comprehensive Total Rewards approach that encompasses benefits, compensation and personal growth opportunities within a high-performance, inclusive, and supportive environment. 

We're a wellness company that is committed to the health and wellbeing of our employees. Our benefits include:

WELLNESS: health, dental, vision, and life insurance 

FLEXIBLE WORK: Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

Our offices are in New York, LA, and Houston. You can work from any office or remotely based in New York, New Jersey, Connecticut, Pennsylvania, Massachusetts, North Carolina, Georgia, Florida, Missouri, New Hampshire, Texas, Tennessee, Illinois, Colorado, Utah, Washington, Wisconsin, California or Virginia. 

FLEXIBLE SCHEDULE: We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

GYMPASS: We believe in ou