Partner, Strategic Consulting

Company Description

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patience experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

Our businesses – Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retails, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment – possibility to work from home
• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more…

Job Description

Reporting to the President of Strategic Consulting, the Partner, Strategic Consulting will lead the growth and expansion of the Consulting Services business.  An ideal candidate will lead the development and evolution of the practice strategy and market positioning, including target segments, accounts, services and delivery capabilities. The Senior Partner will be responsible for ensuring client satisfaction meets or exceeds performance measures for client service. This includes managing existing client relationships and ensuring that Press Ganey is positioned to deliver on all its needs.  The Partner will manage the full portfolios of clients to ensure profitability measures are met. The Partner will help build best-in-class teams and is responsible for leading the efforts to bring talented people into the organization.  The Partner will also play a significant role in ensuring adequate resources are provided for the development of the company’s people. This includes appropriate training, job experience, and additional resources to support the success of the associates as well as developing the careers of the Consultants. 

• Collaborate in defining the Advisory business strategy and market positioning including, target market segments, accounts, services, delivery capabilities, and team.
• Partner to develop the short-term and long-term business and investment plan in coordination with the account teams and take accountability for delivery against the plan.
• Advise on how best to identify, shape, win and deliver opportunities in top-of-market clients at the "C" level.  Develop client capabilities to drive growth and revenues.
• Grow the practice by recruiting, developing and mentoring strong, high performing talent across geographies and disciplines.
• Define Press Ganey's strategic consulting strategy offering including competitive positioning and key go-to-market priorities across healthcare sectors.
• Generate stronger connections between other areas of Press Ganey to leverage improved cross-sell and up-sell opportunities.
• Create and deliver complex consulting strategies and transformations for clients.
• Lead innovation and thought leadership, seeking to position Press Ganey as leading edge and differentiated versus the competition.
• Play a key role as a member of the broader organization, contributing on strategy and exploiting synergies in client offerings and relationships.

Qualifications

Top senior level consulting experience: 

• A partner (or equivalent) with a minimum of 10 years of consulting and/or corporate digital/technology leadership experience.

Healthcare expertise

• Deep experience, knowledge, and relationships with healthcare payers and/or providers.

Business development acumen

• A track record of winning and delivering consulting services and developing client relationships with the C-Suite and senior stakeholders.

Strong critical thinking and analytical skills as well as a track record of delivering results

• Proven success defining and executing an accelerated growth strategy for the company focused on a solution-sales model

Team and business building history

• Demonstrated success in building teams and businesses at a leading comparable consulting firm.

CRITICAL LEADERSHIP CAPABILITIES: