Partner Program Manager, Service Track

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Partner Program Manager, Service Track is responsible for designing, scaling, and optimizing global partner programs that drive engagement, enablement, and revenue growth across service-oriented partners — including System Integrators (SIs), Managed Service Providers (MSPs), Cloud Service Providers (CSPs), and Customer Success partners.

 

This role acts as a strategic connector between partner strategy and execution, collaborating across product, sales, marketing, operations, and enablement teams. The individual in this position will lead cross-functional initiatives, define scalable program frameworks, and leverage AI-driven insights and automation to evolve offerings that deliver measurable value to both partners and the business.

 

This is an individual contributor role reporting to the Senior Director, Partner Programs and Success.

 

 

Responsibility

• Own the program design and implementation of the Service Track, focused on partners delivering consulting, implementation, managed, and success services globally
• Define the partner journey, including lifecycle phases, milestones, and benefits, integrating AI capabilities to enhance scale and performance
• Build scalable global programs across the partner lifecycle (recruitment, onboarding, enablement, incentives, and performance management), with AI-driven enablement, automation, and analytics as core pillars for partner success
• Define and manage program governance, KPIs, success metrics, and reporting cadence
• Use analytics to monitor performance, predict partner outcomes, and iterate based on data-driven insights and feedback
• Partner with operations and analytics teams to embed AI and intelligent automation into partner workflows, ensuring programs are measurable, efficient, and aligned to Go-To-Market goals and business objectives
• Collaborate with partner channels and alliances leaders, product, marketing, enablement, legal, finance, and operations teams to bring programs to market and ensure seamless execution with AI-integrated processes
• Create executive-level communications, dashboards, and presentations using AI-enhanced data visualization tools to influence senior stakeholders and support strategic decisions
• Define the end-to-end partner experience leveraging AI personalization and digital touchpoints across the partner portal, communications, and enablement

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years of experience in partner programs, channel strategy, or ecosystem management roles within technology or SaaS organizations
• Bachelor’s degree in Business, Marketing, or related field
• Experience building partner programs for Systems Integrators, Managed Service Providers, or Cloud Service Providers
• Experience applying AI tools or automation to scale partner engagement, enablement, or operations
• Experience with analytical and financial modeling to evaluate ROI and program performance using AI-enhanced insights

Preferred

• MBA in Business, Marketing, or related field
• Exceptional communication, program management, and stakeholder engagement skills
• Demonstrated ability to influence and collaborate across functions, regions, and partner segments
• Proven ability to design and implement incentive and benefits frameworks aligned to business goals
• Strong understanding of partner business models and how partners create value through co-selling, activation, and