Partner Engagement Manager

Partner Engagement Manager (C2B)    – Denver, CO / New York, NY / Atlanta, GA

Do you want to make an impact by shaping our next-generation bill payment ecosystem by improving how we serve a growing and diverse partner base? This role offers autonomy, visibility, and the opportunity to develop cross-functional leadership capabilities in a high-growth business. 

Western Union powers your pursuit

We are seeking a Partner Engagement Manager to join our Consumer-to-Business (C2B) team, a critical function within our bill payments business.  

This is a high-impact opportunity for someone who enjoys working at the intersection of deal-making, relationship management, and strategy execution—with a clear mandate to unlock growth and build sustainable value across our partnership ecosystem. This role offers autonomy, visibility, and the opportunity to develop cross-functional leadership capabilities in a high-growth business.  

You will lead strategic negotiations with partners to modernize legacy arrangements, introduce new partnership dynamics, pricing or fees, and align on term changes—all while strengthening trust and ensuring long-term value creation. 

You will manage a diverse portfolio of partnerships, provide effective account stewardship while prioritizing and renegotiating agreements with the greatest impact. By aligning internal and external stakeholders, you will turn complex or ambiguous situations into clear, actionable outcomes. 

You will expand the value pool by driving critical partner engagements and structuring deals that deliver mutual benefit for customers, biller partners, and affiliate partners. Through your expertise, you will unlock opportunities that transform under managed partnerships into engaged and growth-oriented partnerships. 

Success in this role looks like a prioritized portfolio with the highest-value partnerships engaged and transformed first, measurable improvements in scope, terms, pricing and fee structures; stronger and more transparent partner relationships, and a clear roadmap to refresh all 500+ agreements efficiently and effectively. 

Role Responsibilities: 

Business Development and Partner Engagement 

• Serve as the main point of contact for all partner engagements, which will range from cold contacts to ongoing executive-level engagements 

• Proactively manage the agreements for partnership lifecycle including onboarding, renewals, expansions, and terminations  

• Negotiation planning and execution: research, opportunity sizing, scenario planning, key stakeholder identification, pitch preparation, pitching, negotiating, red-line management, signing, and execution follow-up.  

• Advocate for partners in internal cross-functional stakeholder meetings to ensure priorities are met and issues are resolved efficiently  

• Analyze performance data to identify trends, opportunities, and areas for intervention  

Program Planning & Execution  

• Lead the end-2-end partner engagement planning, prioritization, and execution of contract renewals, expansions, and terminations 

• Collaborate with Sales Enablement and Marketing to develop compelling pitch materials to support negotiations and drive successful engagement outcomes 

• Drive internal and partner-facing readiness to ensure successful launches of partnership additions or changes 

• Partner closely with the North America sales team to implement agent-related initiatives   

• Represent the C2B product in cross-functional forums including Legal, Operations, Customer Care, KYCC, Compliance, and Sales Enablement 

Market Research & Biller Analysis  

• analyzing current and past partner performance to prioritize partnership engagements,  

• Conduct research on industry competitors and market benchmarks.  

• Evaluate potential and existing billers to identify business opportunities and performance gaps.  

• Assess marketing and promotional efforts from both internal and external stakeholders.  

• Identify and address operational or customer experience issues in partnership with internal teams.  

Role Requirements: 

• 5+ years of experience in product management, account management, or a related business role.  

• 5+ years of experience leading contract negotiations 

• Strong experience working in cross-functional environments with