Partner Account Manager (West-Coast)

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation

With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.

Why Join Us

• Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

Title: Partner Account Manager

Reports to: Manager, Partnerships Support

Location: Remote, US (Pacific or Mountain Time Zones Preferred)

About the Role

We are seeking a Partner Account Manager to drive the success of our operator network. In this role, you will onboard new bus company partners, deliver training, consult on growth opportunities, and provide ongoing account management and technical support. You will act as a trusted advisor and advocate for partners, ensuring they are equipped to maximize their performance and achieve their business objectives.

Responsibilities

• Onboard new partners – Lead setup and integration, ensuring a seamless transition into CharterUP’s ecosystem.
• Train and enable – Develop and deliver training programs (virtual and in-person) to equip partners with the tools and knowledge to succeed.
• Drive account growth – Conduct regular check-ins, track performance, and provide strategic guidance to help partners optimize revenue and scale.
• Provide technical support – Serve as the main point of contact, resolving issues quickly and coordinating with internal teams as needed.
• Build relationships – Act as a consultant and advocate for partner needs, fostering trust and long-term collaboration.
• Collaborate cross-functionally – Work closely with operations, customer support, product, and marketing to identify joint opportunities and improve the partner experience.
• Stay informed – Keep current on industry trends, competitors, and emerging technologies to better advise partners.

Experience and Expertise

• Bachelor’s degree in business, marketing, or related field (or equivalent experience).
• Proven success in partner management, account management, customer support, or a similar customer-facing role.
• Strong technical aptitude and ability to learn complex products quickly.
• Excellent communication and relationship-building skills; able to influence across different levels.
• Problem-solver with strong troubleshooting skills and attention to detail.
• Self-motivated, proactive, and comfortable working independently in a fast-paced environment.
• Proficiency in CRM systems and project management tools.
• Bonus: Experience with motorcoach operators, SaaS platforms, or the transportation/technology industry.

Global Benefits & Perks at CharterUP

We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.

• Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
• Comprehensive Health & Wellness: Med