Part Time Resident Service Coordinator

Description

WHAT MAKES VOA SPECIAL

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

SUMMARY

The Service Coordinator is directly responsible for the service provision and housing assistance for the residents in the Affordable Housing Portfolio. This program serves seniors and persons with disabilities located at two of the affordable housing sites. Service modalities include Trauma Informed Care, Harm Reduction, and Motivational Interviewing. This position will work in conjunction with the Property Manager at the housing site. Job duties include conducting needs-based assessments, community outreach, providing case management services, supporting housing retention, connection to income resources and/or public benefits, attending meetings/trainings within the community and collaborating care with service providers and multi-disciplinary teams to enable them to live independently and age in place. Responsible for coordinating and/or facilitating health, wellness, and educational programs that are tailored to resident needs to improve resident wellbeing and foster a strong sense of community. Maintain existing partners and establish new partnerships with the aim of expanding opportunities and resources available to residents

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for implementing the Service Coordinator program in accordance with HUD and VOA guidelines with planning and execution of at least, two educational/and or wellness centered events monthly.
• Facilitate and accept resident referrals from the Property Manager, family members, service providers and the residents themselves within program guidelines.
• Assess services needed through need-based assessments, surveys, home visitations, group meetings, and daily living activities.
• Responsible for identifying and serving the unique needs of the residents and utilizing screening and assessment techniques of appropriate services for the households as indicated by relevant service modalities through an equity lens.
• Provide the residents information on specific services and/or program providers, giving several options whenever possible.
• Complies with all Fair Housing requirements. Encourage the resident and/or family members to arrange for required services, when possible, to maintain and encourage their independence.
• Coordinate and monitor the services and activities of providers to residents to in assurance of quality of care and cost effectiveness.
• Advocate for residents per their wishes.
• Maintain up-to-date files on service providers in the community by engagement and relationship building.
• Maintain and submit accurate and timely progress and service notes on all residents to include the services they receive with empirical evidence.
• Assists in relocating service for residents as needed and securing emergency housing.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Clearly documents all client interactions along with required eligibility and demographic information.
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Must complete annual training requirements.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Perform all other duties as assigned.

Position Type: Part-time, 20 hours per week. Hourly/Nonexempt

PAY RANGE $19.20/hr. - $23.05/hr. (Based on experience)

BENEFITS

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO/AA Employer

Position will Remain Open Until Filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

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