Part-Time Career Services Assistant

We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.  

You belong here.  See why you will love working at NWTC.

Department:  Student Development

Reports To:  Manager, Career Services

Salary Grade: PB

Workday Job Profile # JC100434

LOCATION:  Green Bay
STANDARD HOURS:  Wednesday and Thursday 8:00 a.m. – 5:00 p.m.; Fridays 8:00 a.m. – 4:00 p.m.
PAY RANGE: $15.00 per hour
*Salaries/Wages for all finalists (internal and external) will be based upon education, experiences, current wages, and internal equity. 

POSITION SUMMARY

Provide administrative support to the Career Services team. Perform high level of customer services to students, faculty, staff, and internal and external customers on a daily basis.   Answer inquiries over the phone, via email and in person to internal and external customers regarding Career Services resources and service offerings. Assist in providing Career Services offerings/services. Enter and maintain student data in systems and compile statistical data for reporting purposes.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

• Perform high level of customer services to students, faculty, staff, and internal and external customers. Serve as first point of contact for students, community service representatives and college staff. Greet internal and external customers, determine nature and purpose of the visit, and provide appropriate service or referral.
• Provide technical and administrative support for the Career Services Referrals and To Do items.  Respond to Career Services emails, texting queue, etc.
• Provide administrative support for the Career Services team. Coordinate travel arrangements, take meeting minutes, order supplies, pay invoices/reconcile credit card statements, enter student transactions, run reports, etc.
• Assist students/employers using the college job board, update/manage Career Services HUB page, maintain Career Services website and social media platforms.
• Assist with creation, changes and maintenance of department master schedule.
• Provide service to customers on career assessments, job search tools and resume reviews.
• Assist in developing and preparing for Special Events.
• Perform Career Closet duties that may consist of maintaining inventory, assisting visitors, and coordinating Foundation end of year report.
• Update/create marketing and survey materials for department.
• Provide administrative support to other Student Services departments as requested.

POSITION QUALIFICATIONS

Competency Statements (s)

• Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
• Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES