Part-time Career Coach II

1750 Monocacy Blvd. Suite A Fredrick Maryland, 21701,

Starting Pay:

$25.00 Hourly

 

Position Description: 
Supports Mission Services training initiatives by being an effective facilitator and community liaison with internal Team Members and at partner locations, identifying appropriate job seekers to provide intensive services, and conducting training to meet program standards. Assists job seekers with the development of career plans and course selection. While working from a Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' location, serves internal and external customers both face-to-face and remotely via telephone, chat feature, email, and other electronic forms of communication. May also be assigned to partner locations through the execution of a memorandum of understanding or service agreement.

Essential Duties and Responsibilities:

• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service. 
• Works with leadership to ensure grant and Mission Services budgets are met and maintained.
• Acts as a liaison between internal clients and community agencies.
• Identifies and assesses prospective job seekers in local communities to promote training programs and other Mission Services initiatives.
• Works with Community Awareness Partner and leader to identify appropriate community partners to increase pipeline for job seekers for training and Mission Services programs.   
• Serves as a GCNA ambassador to the community.
• Provides guidance and virtual career navigation for MyCareerAdvisor.com. 
• Works with a minimum of 60 case files at any given time, keeping accurate written records and files that are necessary to meet program requirements. 
• Develops and implements individual career plans in partnership with job seekers.
• Coaches and assists job seekers in training opportunities within GCNA training resources.
• In collaboration with training, prepares training materials and resources to participants of training programs.
• Facilitates and conducts classroom and virtual training to program participants.
• Supports contact center with all job functions related to the business.
• Facilitates resume writing with job seekers, as needed.
• Acts as front-desk navigator, as needed.
• Drives to retail locations, as needed, to support retail Team Members in training and development.
• Assists in Career Centers other than designated office locations, as needed.  
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Associate’s Degree Preferred, or equivalent work experience
• Minimum of 4 years of related experience preferred
• Demonstrates professionalism, business acumen and a drive to follow through and execute business needs
• Ability to produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar
• Ability to speak and read English proficiently, Bilingual a plus
• Proficient in MS Office Suite and Google Drive
• Valid drivers’ license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team st