Part-Time Call Center Representative (On-Site)

Calling all Weekend Warriors! 

Looking to fill out your schedule and earn some extra money in a fast-paced environment? 

Mad City Windows & Baths, a proud division of Renuity Home, is looking for go-getters who need non-traditional hours to fill their schedule or just want to make some extra dough! Our Madison, WI Call Center is a great place to rack up those evening and weekend hours, and see some high performance-based pay while doing so! Team up with us as we continue to grow to be one of the nation’s leading home improvement companies. Not only is Mad City the Midwest’s Top Choice for residential remodel projects, but we are also one of Glassdoor’s Certified Best Places to Work!   

As a Part-Time Call Center Representative you will act as the liaison between the company and our customers to provide award-winning service and find solutions to their home remodeling projects. Our call center team works with customers in all of our established markets, giving you the opportunity to work with homeowners just down the street or across the country!  

General Duties 

• Managing inbound and outbound calls in a fast-paced call center environment 

  • No cold calls! Leads provided via multiple established sources 

• Scheduling customers with our in-home sales advisors for FREE demos of our products and services  

• Partnering with scheduling teams to verify appointments and confirm with customers 

• Utilizing pre-built scripts to engage customers and work with them to find solutions to their home project needs 

• Participating in regular department contests and achieve both personal and team goals   

What’s in it for You? 

• Hourly base pay plus performance-based bonus and commission opportunity 

  • Earning potential that averages $25-$35/hr with top earners clearing $45/hr! 

• Spacious newly-expanded call center space! Get away from the drop ceilings and cramped work space! 

• Multiple shift options for evenings and weekends 

  • Hours of operation are 7am-9pm daily 

• Full-time opportunities and advancement potential available  

What Will You Bring? 

• Weekend availability required 

• Prior inside sales and/or call center experience preferred 

• Customer service or retail background preferred 

• Outgoing personality with strong communication skills 

• Motivated and competitive spirit 

• Professional approach on a daily basis 

• Desire for growth and improvement 

• Consistent and reliable performance 

• Ability to multitask and prioritize 

• Proficient knowledge of general technology and computer applications  

Who We Are 

Headquartered out of Madison, Mad City has operated since 1998 to service customers from Wisconsin to Kansas to New York and North Carolina! Our company has expanded operations from just 3 states to 16 states over the last five years and we’re not slowing down! Come be a part of one of the fastest growing companies in the country and begin the next chapter of your career with us! 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy