Parking Lead

Summary:

Under general supervision of the Parking Supervisor, responsible for overall supervision of parking operations during events encompassing efficient daily operations and activities in all ASM-Global parking facilities.  Administers the operational facet of the division by ensuring staff preparedness for opening and closing the garages, collecting revenue, resolving problems, receiving and disseminating information and instructions, preparing reports, overseeing money, ensuring internal and public safety by performing the following duties personally and through subordinate personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties and responsibilities may be assigned.

• Train parking staff in established facility and companywide policies and procedures to include but not limited to; enforcing personnel rules and regulations, standards of conduct and work attendance, safe work practice enforcement, proper use of equipment and technology, proper garage use, required maintenance of all facilities and securing of all parking facilities
• Maintain positive public relations and act as liaison for the department presenting a favorable image of the department and the organization as a whole
• Handles customer complaints and inquiries
• Provide general tourist and event information or other routine information to patrons and general public
• Financial responsibility for strict procedures and controls of all monies received to include but not limited to: accuracy in cashier sales, proper reconciliation of sales with ticket inventory sold by each cashier, proper preparation and verification of daily deposits, scrutiny for determent of cash shortages or losses.
• Audit of prior day’s activity to include but not limited to: correlation of cash recorded to cashier sales, car counts, ticket sales, car storage, monthly parking, special parking, parking rates, deposit and drop and overview of accuracy of Parking Report.
• Ensure compliance and provide required reporting and billing with land lease agreements, parking agreements, and other agreements as applicable to parking operations and developing contract parking agreements
• Monitor parking staff to ensure proper ingress and egress of traffic during events including periodic patrolling of parking areas to deter theft and vandalism
• Formulates short and long range plans for departmental regulations and improvements
• Monitors and maintains inventory of supplies and equipment using Just In Time analysis or the like
• Ensure Shipping and Receiving complies with cataloging and verification of special equipment and supplies ordered by various departments
• Provides general maintenance and upkeep of parking equipment
• Perform various clerical tasks to include but not limited to:  sort and organize files, good record keeping, daily reconciliation and verification of change fund, prepare daily activity reports on computer, inventory of assigned ticket stock, supplies, and staff leave requests.

Supervisory Responsibilities

Directly supervises employees in the Parking Department including full-time and part-time cashiers and parking attendants. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EDUCATION AND/OR EXPERIENCE

• Working knowledge of parking operations and automated parking systems preferred

• Experience in general office work, supervision of financial operations and transactions, including one year cash handling experience.
• Good knowledge of cleaning methods, procedures, materials, tools and equipment.

KNOWLEDGE, SKILLS & ABILITIES

Minimal knowledge, skills and abilities required to this job:

• Ability to work with minimal supervision and exercise initiative and independent judgment to determine work methods or approaches to work situations for the types of events anticipated at the facility
• Work effectively under pressure and/or stringent schedule
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Ability to work with the public and professionally handle confrontational situations
• Ability to effectively supervise staff