Outbound Customer Service Representative (9 AM - 6 PM CST)

We Make Life More Rewarding and Dignified 

Location: Libertyville 
Department:  

 

Summary

Join our passionate team as a Post-Acute Coordinator where you can live our mission to make life more rewarding and dignified for people by promoting differentiated products and services. We are looking for an individual motivated to sell with a genuine interest in improving healthcare outcomes for our customers. As a Post-Acute Coordinator, you'll be the voice of our company, educating consumers about the benefits of our innovative healthcare products and helping them find the solutions they need. If you're passionate about making a difference in people's lives and thrive in a fast-paced sales environment, we'd love to hear from you!

 

This position works out of our corporate office in Libertyville, IL and supports the West Coast region of the U.S. The working hours will be Monday - Friday, 9 AM - 6 PM CST. Hollister Incorporated is operating in a hybrid-working environment.

 

Responsibilities

 

Service Execution – 90%

• Efficiently and effectively contact consumers via phone to introduce them to our differentiated products and demonstrate how they can improve their quality of life.
• Build rapport and trust with consumers by providing personalized consultations and addressing their specific needs and concerns.
• Guide consumers through the purchasing process, answering questions, resolving issues, and providing product recommendations while ensuring a seamless customer experience.
• Follow appropriate call prompts and scripting to ensure accurate and consistent communication with customers.
• Maintain up-to-date product, process, and systems knowledge to ensure appropriate processes are followed.
• Maintain accurate consumer records within current operating system.
• Actively participate in Quality Coaching with your Supervisor and incorporate feedback into consumer conversations.

 

Additional Responsibilities – 10%

• Work cross-functionally as needed with teams, including product development and quality, to gather feedback from consumers and contribute to product improvements.
• Attend and actively participate in team meetings as necessary.
• Actively participate in all scheduled customer service or sales training activities.
• Share and participate in best practice sessions with team members.
• Participate in special projects identified by your supervisor.

 

Essential Functions of the Role

• Ability to communicate effectively verbally and through electronic media.
• Ability to wear a headset.
• Ability to sit for long periods of time (6-8 hours).
• Ability to work greater than 40 hours if need arises.
• Goal oriented; Self-starter with ability to work within a team.
• Ability to operate under compliance guidelines associated with being in a healthcare environment.

 

Work Experience Requirements

• Number of Overall Years Necessary: >1
• Demonstrated ability to exercise judgment independently.
• Customer service, inside sales, collections or other call center experience preferred.
• Work related experience in the health care industry preferred.

 

Education Requirements

• Bachelor’s degree required.

 

Specialized Skills/Technical Knowledge

• Computer knowledge including Microsoft Word, Excel, Outlook, Web-based applications, Salesforce.com, Five9, and Windows-based navigation.
• Consultative selling skills.

 

 

About Hollister Incorporated