OTP Care Navigator

Description

Job Title - OTP Care Navigator

Location - Seattle Clinic and Orca Center

Compensastion - $34.85/hour ($72,500/annual)

Schedule - M-F 6 AM - 2:30 PM

ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace.    

Work at Evergreen Treatment Services and make a difference in our community!

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.

This dynamic position plays an important role in helping ETS accomplish our mission!

Job Summary:

• The OTP Care Navigator provides outreach, engagement, case management, and care coordination to adults experiencing behavioral health challenges, homelessness, and substance use disorders. Operating primarily from an external agency site (ORCA Center/DESC) alongside ETS’s Outreach team, the Care Navigator builds trusting relationships with participants to identify needs and goals, offering ongoing support to improve stability and quality of life.
• The nature of this position is fast-paced, requires considerable multitasking, and involves exceptional interpersonal skills. The position also requires regular interaction with the executive team, employees and external stakeholders.
• The OTP Care Navigator will be an integral member of a multidisciplinary team providing care coordination to a population of patients who are often subjected to stigma. All team members are encouraged to foster a welcoming, non-judgmental environment that promotes interventions that can reduce harm, improve engagement, and “meet patients where they are.”
• Services are delivered through a harm reduction lens and motivational interviewing techniques, with sensitivity to chronic, debilitating, or terminal health conditions. A key responsibility of this role is to support participants transitioning from ORCA Center care by helping them connect with the Opioid Treatment Program (OTP) that best aligns with their individual needs, preferences, and recovery goals.
• Assists in completing the New Patient Orientation group
• Monitor new participant missed medication dispensing appointments (missed doses) within their first 90 days of treatment and contact participant when they are missing services dispensing for the purpose of encouraging treatment engagement. Document these encounters in the participant's electronic treatment file and consult with the participant's treatment team 

Collaborative Team Duties:

• Communicate with the Medical Provider regarding communication from outside agencies.
• Register prospective participants for treatment services, coordinate and complete intake assessments for participants for services at ETS.
• Telehealth equipment chaperone during intake with a remotely located Medical Provider.
• Coordinate with partner OTPs in WA state to facilitate care and coordination for participants, to include transporting participants.

What you contribute to this role – Responsibilities:

• Build Trusting Relationships Develop rapport and trust with participants through respectful, consistent outreach and participant-centered engagement practices that honor each participant’s autonomy, dignity, and lived experience.
• Conduct Targeted Outreach Provide direct outreach within partner agency locations, with a focus on engaging underserved and high-barrier populations. Use a harm reduction approach to meet participants where they are, both physically and in their recovery journey.
• Coordinate Care Across Systems Develop and maintain strong working relationships with partner agencies, healthcare providers, and community-based programs to ensure coordinated, holistic care for participants.
• Advocate for Participant Needs Actively advocate for participants within various service systems to reduce barriers, promote access, and ensure continuity of care that aligns with their goals and preferences.

Note: New and/or different duties and responsibilities may be assigned to this job at any time.

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