OT Services Supervisor

Working from a home office, the Occupational Therapy Services Supervisor will own the Customer Service/Account Management/Relationship at the school level. This includes customer meetings, responding to communications, monitoring data, monthly reporting and collaboration with PVS Stakeholders. In addition, the Occupational Therapy Services Supervisor will directly supervise a team of Occupational Therapists (OTRs). The Occupational Therapy Services Supervisor will monitor OTR effectiveness during therapy sessions and track student participation and progress towards goals. Responsibilities for this role include OTR hiring and onboarding, facilitating training and professional development, daily supervision and performance evaluation of OTRs, and completion of departmental projects as assigned. The Occupational Therapy Services Supervisor will report to the Occupational Therapy Services Department Manager.

 

 

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Account Management:

·       Serve as primary contact with assigned partner schools, building strong working relationships with Special Education leaders and staff;

·       Manage the coordination of services that are being delivered to meet the unique needs and requirements of assigned partner schools and the students referred for service;

·       Collaborate with Student Services Specialists, School Success Partners, and Directors of School Operations in account management meetings, monthly reporting, and issue escalation;

·       Identify, report, and collaborate with the Service Delivery leadership to escalate service level concerns and needs through the incident and intake process; 

·       Analyze pertinent reports to ensure and monitor service delivery compliance;

·       Collaborate with Occupational Therapy Services leadership to implement department policies and procedures

·       Coordinate with the Occupational Therapy Services Department Manager on staffing allocations and staffing strategies to ensure a strong pipeline of OTRs, hired and trained in a timely manner;

·       Communicate and collaborate effectively with Special Education Directors and their teams at assigned schools to ensure full implementation of program policies and procedures by OTRs

·       Become an expert on school and state specific policies and procedures for implementing LiveOT services for assigned partner schools;

 

Staff Development and Supervision:

·       Interview, hire, train, and supervise a team of up to 20 full-time and part-time OTRs who work from their homes and provide teletherapy;

o    The number of direct reports is an estimate and may fluctuate higher or lower throughout the school year based on staffing.

·       Support and lead professional development activities, as requested;

·       Conduct performance evaluations for all direct reports by providing high-quality written and verbal feedback on a regular basis and documenting and addressing all performance issues and concerns, including conducting log audits and twice-yearly formal evaluations;

·       Ensure that OTRs exhibit and maintain a high level of professionalism, therapeutic support, and customer service;

·       Maintain a high level of communication with OTRs, meeting at least bimonthly to ensure compliance with departmental and program expectations, facilitate team collaboration, and to provide support;

·       Assist direct reports in the understanding of certification and professional development requirements and monitor to ensure completion;

·       Assist OTRs with implementing any program changes and/or new software applications;

·       Ensure a strong focus on community and collaboration within the OT team;

·       Review and submit timesheets to payroll for assigned staff;

·       Complete additional duties as assigned

 

Pearson Virtual Schools is focused on providing a flexi