Order Processing Associate

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We are seeking an organized multi-tasker with exceptional attention to detail to join our growing Customer and Partner Care team as an Order Processing Coordinator (Specialist).&nbsp; Ideal candidates have meticulous attention to detail, problem solving skills, and are ready to dig in and take a key role in our order process, sales support, and data integrity. This individual plays a key role in ensuring the utmost excellent customer experience and driving customers to successful outcomes. <strong>The current openings are for this shifts: 1:30pm EST to 10:00pm EST (10:30am PST to 7:00pm PST).</strong></span></p> <h4><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">How You'll Contribute:</span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Receive and process sales orders, including, but not limited to, accurately determining customer account, part number, pricing, shipping requirements, quality clauses and terms</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Communicate with customers to resolve discrepancies between orders, driving towards a successful outcome for customers</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Navigate multiple websites and systems in order to research information as it pertains to the customer</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Partner with Sales, Accounting, Legal, Quality, and Engineering to remove barriers to customers placing orders.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Execute in a rapidly changing fast paced