Order Manager

This position is primarily responsible for executing order management and purchasing requirements needed to meet the demands of Red River’s customers.  This position understands the full requirements by customer and orchestrate accurate order placement, review, logistics, and tracking to ensure smooth delivery of all goods and services. The position requires interface between sales, operations, and finance.  This position provides a vital final link in the chain needed to deliver on Red River’s promise to its customers.  In this position, you are also expected to drive continuous improvement within the department and with the partners (internal and external) that we work with.

Primary Position Tasks:

• Fulfill all post-sale administrative functions for Red River customers and vendor purchase orders to include contract review, sales order creation, purchase order creation and placement, tracking orders until complete, and notifying Finance when orders can be invoiced

• Timely processing of RMAs with customers and vendors ensuring excellent communication with all applicable parties

• Detailed communication with Sales teams and Sales Operations on the status of open orders

• Work closely with Finance to help ensure seamless accounts receivable and accounts payable activity

• Build and maintain strong relationships with all our vendors and look for opportunities to improve our processes with key vendors

• Partner with internal warehouse & logistics teams to manage shipment to customers & disposition aged inventory

• Look for opportunities to leverage and maximize Red River’s buying power

• Ensure maintenance of internal documentation to adhere to company and governmental policies

• Adhere to ISO 9001, and specifically, Supply Chain Manual, and Supply Chain Risk Management procedures

• Seek out and drive opportunities to improve supply chain processes and/or make them more efficient

• Assist in Red River asset procurement

• Assist in maintaining internal documentation to adhere to company and governmental policies

• Build and maintain strong relationships with all our vendors

• Other business duties as assigned

Minimum Education/Certification/Experience Requirements:

• Experience with Microsoft Office Suite, particularly with Excel

• 2 Year degree or relevant experience

• 2+ years in an order management role, project management, buyer/procurement, or similar function

• Experience working with Finance A/P and A/R departments.

• Understanding of ERP and CRM business systems, or similar

Preferred Education/Certification/Experience:

• 4 Year degree preferred or relevant experience

• 5+ years in an order management role, project management, buyer, or similar function

• Experience troubleshooting and solving business process problems

• Experience working in a commercial and federal business

Knowledge, Skills and Abilities:

• Detail oriented - Ability to maintain 100% accuracy on large, complex tasks

• Self-motivated with the ability to proactively assist their team(s)

• Strong interpersonal skills with ability to work well on a team

• Ability to multi-task and maintain accuracy under a heavy workload

• Excellent written and verbal communication skills

• Strong organizational skills

• Ability to work in a remote office environment

• Collaborate with multiple internal & external teams to meet corporate goals & initiatives

• Problem solver with a customer-service oriented approach

• A willingness to think outside the box to resolve complications and facilitate best practices within the department/company

Essential Elements (Mental; Physical; Equipment used):

This position is an office/remote office position that requires remaining in a stationary position for multiple hours throughout the workday.

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Special Requirements:
Some travel may be required.

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit off