Order Management Manager

<div class="content-intro"><p>Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.</p> <p>We're building a more trustworthy Internet. Come join us.</p></div><p><strong>Posting Open Date: </strong>8/11/26</p> <p><strong>Anticipated Posting Close Date*: 11/11/26</strong></p> <p><em>*Job posting may close early due to the volume of applicants.</em></p> <p><strong>Order Management Manager&nbsp;</strong></p> <p>Every signed contract at Fastly passes through one critical checkpoint before it becomes revenue: Order Management. We're looking for an experienced Order Management Manager to be the senior hands-on expert that manages that process: taking signed contracts, validating everything for completeness and accuracy, and moving each opportunity to Closed-Won with data that's right the first time. Reporting to the Director of Revenue Transformation, you'll be a true right hand: bringing structure and organization to how the work gets done day to day, and setting the standard for data integrity and fidelity. As a public company, our order data underpins invoicing, revenue recognition, sales compensation, and the metrics we report to investors, so the details matter here, and so does seeing how they connect to the bigger picture. If you take pride in zero-error execution and love building order out of complexity, we'd love to meet you<strong>.</strong></p> <p><strong>What You'll Do:</strong></p> <ul> <li>Lead the day-to-day execution of order management, setting priorities, keeping work moving, clearing exceptions, and driving month/quarter-end close readiness in close partnership with the Director</li> <li>Serve as the senior reviewer on contract-to-CRM validation - verifying line items, subscription dates, quantities, and billing terms against signed contracts, and giving the final quality sign-off before opportunities move to Closed-Won</li> <li>Represent order management in cross-functional interactions and handoffs with Sales, Sales Ops, Deal Desk, Billing, and Revenue Accounting, and partnering with Business Systems to automate the work</li> <li>Serve as a point of escalation and subject-matter expert on order exceptions, opportunity revisions, bookings calculations, and order is