Optical Lead

Description

The Optical Lead is responsible for assisting with all facets of operations at a single optical location. Maintains highest level of customer service. Ensures efficient and effective daily operation of an optical location, including budgetary controls, inventory controls, driving profitable sales growth, increasing customer count, personnel management, and managing centralized processes. Monitors trends in the eyewear industry and keeps inventory up to date. Trains Optical Consultants on products and sales. 

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

• Achieve and maintain the highest level of customer service.
• Collaborate between Doctors and Opticians to maximize business performance and patient satisfaction.
• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Monitor sales results and key performance indicators.
• Ensure store promotions, advertising, and visual merchandising are in place and all employees and doctors are aware of current promotions.
• Interface and maintain professional relations with the doctor, employees, and customers.
• Investigate and compile competitive information.
• Provide daily, weekly and monthly statistics to the corporate office.
• Perform new and continuing training for Optical Consultants.
• Verify that optical lab products meet quality specifications and timeliness SLAs.
• Ensure effective merchandising and presentation according to Brand and Company standards.
• Audit monthly inventory.
• Analyze data to make recommendations on ways to improve profitability.
• Develop marketing plan for monthly promotions, collateral, etc. 
• Motivate team to exceed performance standards and goals.
• Assist with hiring; supervise and cross train all store associates.
• Maintain an appropriate professional appearance and demeanor in accordance with Company policies.  
• Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Obtain and review medical history and/or records from patient.  
• Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

Requirements

QUALIFICATION GUIDELINES:

REQUIRED: At least 3 or more years of related work experience as an Optician, dispensing contact lenses and glasses. Computer knowledge and user.

DESIRABLE: Associates or Bachelor’s Degree.  

CERTIFICATES/LICENSES/REGISTRATIONS:

• Certified Dispensing Optician (preferred)

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Ability to use a lensometer.
• Superior customer service and sales skills.
• Strong financial acumen and ability to develop and monitor budgets and financial performance.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure. 
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, self motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.    
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• This is primarily an office classification. Temperature con