Optical Floater

Job DetailsJob Location: LGC - League City, TX 77573Position Type: Full TimeEducation Level: High SchoolTravel Percentage: Mulitple LocationsJob Shift: DayJob Category: Admin - ClericalOverall:


Travel to surrounding HEA offices to provide Optician and Contact Lens coverage as clinic locations require.
Provide superior patient care services, treating all patients and guests with compassion and respect.
Communicate effectively with patients, guests, colleagues, physicians, and leadership.
Ability to work independently and be a self-starter in a fast-paced environment.
Maintain compliance with HEA policies and procedures, patient confidentiality standards, OSHA requirements, and all State and Federal regulations.
Maintain a clean, organized, and professional work area and waiting room.
Perform additional duties as assigned based on operational needs.
Saturday coverage may be required.


Floater Optician / Contact Lens Responsibilities:


Assist patients with eyewear and contact lens needs while providing exceptional customer service.
Review and verify the accuracy of eyewear and contact lens prescriptions.
Educate patients on vision insurance benefits, eyewear options, contact lens products, and pricing.
Train patients on proper contact lens insertion, removal, and care techniques.
Respond to patient inquiries regarding eyewear, contact lenses, medications, or treatments, referring clinical concerns to the Optometrist as necessary.
Enter patient specifications, contact lens orders, charges, discounts, and supply orders accurately into the system.
Manage insurance claims, prescription tracking, eyewear and contact lens orders, returns, and exchanges.
Maintain contact lens inventory and ensure proper sterility and handling of lenses and supplies.
Assist patients with resolving issues related to prescription eyewear or contact lenses when appropriate.
Support clinic operations by adapting to workflow needs across multiple HEA locations.


Front Desk Responsibilities:


Verify insurance eligibility and determine if prior authorizations or referrals are required for appointments.
Process patient documentation and update patient demographics accurately.
Answer phones, schedule appointments, collect payments/copays, and process daily reports.
Triage incoming calls and voicemails promptly and direct messages appropriately.
Close out daily batches promptly and accurately.
Provide a professional and courteous check-in/check-out experience for patients and guests.
Maintain a clean, organized, and professional front desk and waiting area.

Qualifications



EDUCATION


High School Diploma or equivalent




CERTIFICATIONS & LICENSES


ABOC certification by 1 year of employment. 




EXPERIENCE


One (1) year office experience. Two (2) years medical office experience preferred.