Ops Support Spec

Performs complex operations support and service duties within guidelines. Provides support for commercial lines by handling a variety of tasks that support the quote, processing and issuance of new or renewal commercial lines business and service to existing accounts.

Role can be staffed in multiple business units; internal/external contacts and certain duties may vary based on business unit.

At Sentry, we recognize how important our support associates are to the overall success of our company. If you’re looking for a department and company to grow with, then you’ve come to the right place. We are looking for a detail oriented and driven individual to provide clerical and administrative support to our Commercial Lines team.

We want you to be successful at supporting quotes, processing data, and issuing new or renewal business, while servicing existing accounts. If it sounds like we could be a strong partnership, then keep reading below!

This position can be filled in Stevens Point, WI or Davenport, IA

What You’ll Do

You’ll play a key role in the success of many areas of our business. From underwriting to sales, your interactions with internal and external customers will be crucial for the success of our team. More specifically, here are a few examples of what you’ll do:

• Communicate and provide operations support effectively with internal and external contacts which may include underwriting, account specialists, account managers, customers, and third-party contacts
• Work with account specialists and account managers to review and complete applications, while ensuring the application is fully finalized for analysis and proper underwriting
• Communicate directly with the customers to gather information and enter quotes into our systems on behalf of the account managers
• Use problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about service
• Learn our billing and premium audit processes while staying in line with Sentry’s underwriting guidelines
• Handle customer calls, emails, and faxes regarding service needs while staying current on procedures and policies

What it Takes

• Associate degree or equivalent work experience
• 1-3 years of related work experience
• Previous or comparable commercial lines experience with another company preferred
• Excellent communication skills to handle day-to-day telephone calls received from account specialists, account managers, customers and third-party contacts
• Knowledge of software applications, systems, processes and procedures used by the business unit
• Knowledge of Sentry Insurance, its business operations, and products are a plus

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.
  • As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. 
• Meal Subsidy available for associates who report to an office
• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

Why Sentry Insurance

All of us at Sentry—more than 4,000 associates—have various talents, skills, and backgrounds. We work together to deliver on our promises to our policyholders every day. We’re proud to offer a full line of property, casualty, and life insurance products to help protect businesses, cars, homes, lives, and retirement income.

Our headquarters is in Stevens Point, Wisconsin, with claims and service offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succee