Ops Project Analyst

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Ops Project Analyst - Retail ATMs

Location: Frisco, TX

Work style: hybrid (in office M/Tu/W/Th, remote Fri)

Position Summary & Key Areas of Responsibility

The Operations & Compliance Department Deployment Group is responsible for ATM deployments, ATM reprograms, branding, compliance with all ATM regulations, the mitigation of potential liabilities, and assisting to avoid penalties, sanctions or other methods of legal punishment. The Ops Project Analyst is responsible for initiating, managing, supporting, and tracking projects throughout the project life cycle. 

Project Management Institute (PMI) methodologies are utilized in all project phases, including project initiation, planning, execution, oversight, and close-out, to ensure assigned projects are completed to align with the company’s objectives and satisfy all regulatory requirements.

Key areas of Responsibilities:
• Manage all aspects of ATM installations, de-installations, branding, and reprogramming plans for assigned projects.
• Schedule and facilitate meetings with stakeholders, project team, and others to communicate progress, issues, and timelines for the resolution of issues.
• Reporting of project progress to stakeholders and management to ensure KPIs of deliverables are met.
• Create and update project records in QuickBase™ application, utilizing macros to achieve desired results.
• Perform required project tasks in Oracle™
• Define and document the scope of work required for successful completion of projects.
• Determine and outline roles and responsibilities for project tasks.
• Determine service providers required for projects and identify their roles and responsibilities.
• Identify dependencies and manage internal relationships required to successfully complete assigned projects.
• Create and communicate “customer specific” metrics as required.
• Responsible for adherence to policies and processes related to various tasks outlined within the department.
• Excellent analytical, organizational, critical thinking, problem solving, and presentation skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office™ and Microsoft Windows™ to perform daily tasks.
• Ability to achieve proficiency in the use of various internal applications, including ADP, Cardlink, CORE, Oracle™ and Quickbase™
• Ability to work with internal and external partners at various levels.
• Other duties may be assigned

Basic Qualifications:
• High School Diploma or equivalent required. Bachelor’s degree preferred.
• 1-3 years in Customer Service experiences required with prior emphasis on scheduling and planning duties. Customer Service experience in the ATM industry is a plus.
• Excellent PC skills: expert knowledge of MS Outlook, Word, PowerPoint, and Excel (including Pivot Tables, indexing, and VLOOKUPs).

• Detail oriented; ability to plan, prioritize and execute multiple concurrent activities.

• Ability to communicate both orally and in writing in a clear, professional, and pleasant manner.

• Ability to handle frequent interruptions and changes in priorities.

• Strong planning, organizational and time management skills.
• Strong ability to be focus driven on performing required tasks and meeting deadlines.
• Ability to perform in a team setting and as an independent contributor.

• Remote network access required on occasion. Company owned laptop to be provided.
• Ability to perform in environment requiring extensive telephone and computer work and the ability to successfully multi-task.
• Must be able to express and follow the company’s Mission, Principles and Procedures.
• Ability to work efficiently in a fast-paced environment, quickly respond, and prioritize between multiple demands.
• Must successfully pass all applicable background screening tests.

Preferred Quali