OpEx Delivery Lead

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

As the OpEx Delivery Lead, you will play a critical role in driving operational excellence, efficiency, and compliance across the Direct Store Delivery (DSD) network within your assigned region. You will lead initiatives to optimize delivery operations, enable productivity savings through operational improvements, develop process improvement projects, ensure regulatory compliance and enhance fleet safety, directly impacting the performance and strategic objectives of the regional delivery teams.

How you will contribute

Productivity & Continuous Improvement:

• Identify opportunities for labor productivity via increasing truck utilization, improving/expanding customer delivery windows, backhaul, and overall routing optimization.
• Assess and identify staffing gaps to reduce overtime for our delivery driver teams.
• Implement the Delivery Standards Playbook, including updated Key Branch Activities for Delivery Supervisors, standards for reviewing and actioning the Delivery Time Comparison Report, and Asset Management.
• Create Standard Work Processes to train and guide our delivery supervisor teams to coach and improve delivery KPIs
• Cultivate a strong partnership with Retail & Customer Business Teams to drive continuous improvement and productivity initiatives with our DSD customers.
• Review needs for freight and the use of 3PL/temp drivers and equipment.
• Manage vehicle rental spend.

Fleet Management:

• Manage equipment updates in the Fleet App, including activating and deactivating equipment, ensuring proper equipment classification, and branch/cross-dock assignment.
• Review PM Compliance by Branch, discuss gaps with Delivery Supervisors, and escalate as needed.
• Serve as the primary escalation point and liaison for commercial vehicle maintenance issues with our maintenance providers, addressing safety issues, maintenance concerns, and billing concerns.
• Oversee vehicle orders, ensure adherence to turn-in processes, and schedule Maintenance Performance Reviews (MPRs) with Fleet Vendors, ensuring MPRs include KPI and Action Item Management.
• Review reporting and close gaps related to DVIR completion and open defects.
• Review reporting and close gaps on fleet expense items, including maintenance rebills, freight spend, and rentals/leases.
• Partner in the creation of annual fleet budgets.

Training & Development:

• Train the Trainers, certifying support teams to become Delivery SOP Methods trainers.
• Support onboarding and development of Delivery supervisors on Fleet Systems such as Samsara, Lytx, and Quickbase.

FMCSA Compliance:

• Help ensure FMCSA Compliance by reviewing monthly CSA data, providing support to Delivery Supervisors to close gaps.
• Assist with government FMCSA audits as needed, helping branches with all requested maintenance and HOS records for compliance audits.
• Work directly with maintenance providers to obtain necessary compliance documentation as needed.

Crash Prevention and Management:

• Train supervisors on proper ways to coach drivers on DriveCam events and other performance-related matters. Monitor to ensure coaching metrics are at target.
• Manage equipment updates in the Lytx system, including activating and deactivating equipment, ensuring proper equipment classification, and branch/XD assignment.

What you will bring

A desire to drive strategic operational improvements and accelerate your career, along with:

• Proven experience in logistics, supply chain operations, or fleet management, with a strong focus on delivery.
• Strong communication and collaboration skills, capable of influencing stakeholders at various levels.
• Demonstrated ability to lead, train, and coach diverse teams.
• Excellent analytical and problem-solving skills, with a data-driven approach to identifying and resolving operational gaps.
• In-depth knowledge of FMCSA regulations, ELD systems, and commercial vehicle safety standards.
• Experience with fleet maintenance management, crash investigation, and safety program implementation.
• Proficiency i